Family Response Specialist II

SUMMARY:  The Family Response Specialist II provides screening, triage, crisis intervention, access to crisis housing, and coordinates transportation services to homeless families. The Family Response Specialist coordinates care, in collaboration with the Family Solutions Center team, during the family’s stay in crisis housing. The Family Response Specialist II will address the families’ immediate needs and work to stabilize their housing crisis by connection to interim housing solutions.


SCHEDULE: Monday through Friday. Morning shift- Hours will vary between 8 am to 6 pm



  • Receives, screens and triages referrals from 211 LA County and other collaborative partners.
  • Conducts standardized screening and triages families imminently at-risk and literally homeless.
  • Screens and enrolls families that are eligible for crisis housing at the Family Center Shelter. Orient families to the shelter guidelines and manages bed roster.
  • Works in coordination with the SPA 3 crisis housing providers to link families to emergency shelter and provide ongoing case management services when needed.
  • Screens and immediately addresses safety concerns and conducts child safety screenings.
  • Work with assigned families to establish collaborative service plans intended to assist families in establishing and meeting their goals.
  • Meet participants on a bi-weekly basis for continued support on housing needs based on Client Service Plan in the field or in the office.
  • Connects families to immediate supportive services as needed such as mental health, health, substance abuse, child care, employment, etc.
  • Coordinates with DPSS Homeless Case Manager for initial on ongoing eligibility of CalWorks benefits.
  • Coordinates with the Housing Navigators and/or other RRH programs to further assist with placing families in permanent housing.
  • Complete data entry into HMIS database. Maintains accurate records of clients’ participation and progress in program in accordance with agency regulations and expectations.
  • Conduct Active Community Learning groups, parent education classes and other groups as needed.
  • Participates in agency and program meetings
  • Other duties as assigned.



  • Bachelor’s Degree in social work or related field preferred or Associates Degree required.
  • Three years of experience in social services required.
  • Experience assisting low and very-low income individuals access affordable housing.
  • Experience working with homeless individuals preferred.
  • Bilingual: Spanish/English desirable, but not required.
  • Knowledge of transitional and permanent housing resources throughout Los Angeles County.
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others.
  • Possess valid California driver’s license and have access to properly registered vehicle.


Union Station is an Equal Opportunity Employer

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