Mentor Program Coordinator

SUMMARY: The Mentor Program Coordinator will be responsible for the development, implementation, and coordination of a mentor program matching newly housed individuals and families with volunteer mentors to support them as they reintegrate into their local community. The position oversees the screening, interviewing, training, and placement of mentors and is responsible for the continued supervision and guidance of the mentor pairs, and creates, implements, and leads supplemental educational workshops and networking events for mentor pairs.



  • Plan and facilitate mentor training program and create all related printed instruction materials
  • Plan and execute related program events for mentor teams to attend including, but not limited to: Networking events, educational workshops, and social activities.
  • Train and lead all volunteers through the program training
  • Maintain regular communication with all mentor teams to provide ongoing support, guidance, and supervision via email, phone, and in-person meetings
  • Recruit, interview, and screen all volunteer mentors
  • Identify, implement, and coordinate a variety of volunteer recruitment methods to increase the number of volunteer mentors
  • Help create information for monthly e-blast and newsletters.
  • Supervise mentor teams volunteering at Dinner-in-the-Park and Christmas-at-the-Station
  • Manage tracking, placement and progress of volunteers.
  • Ensure accurate input and tracking of volunteer information in the volunteer database to endure accuracy
  • Develop and implement strategies for volunteer retention
  • Maintain accurate tracking of mentor pairs and mentor volunteer hours
  • Record and create notable mentor success stories and status updates for monthly Board Report.
  • With Director’s guidance, determine necessary reporting for the program.
  • Maintain confidentiality of privileged and sensitive personnel and volunteer related material.
  • Represent the department and organization at public events.
  • Other duties as assigned.



  • Bachelor’s degree preferred.
  • Minimum of two years of experience managing and supervising volunteers, preferably in a non-profit setting.
  • Experience developing volunteer programs preferred.
  • Experience working with clients in a social service setting preferred.
  • Familiarity with homeless services and issues.
  • Experience managing and/or developing a volunteer mentor program preferred.
  • Experience producing or managing volunteer events & educational workshops.
  • Outstanding computer skills needed, including MS Office programs (Word, Excel, Publisher, Windows) as well as knowledge of database systems.
  • Strong public speaking skills.
  • Familiarity with social media, such as Word Press, Facebook, Twitter, Pinterest, Instagram desirable.
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