Outreach Coordinator, CES

SUMMARY:  The Outreach Coordinator – CES oversees, coordinates, and conducts Coordinated Entry System (CES) related outreach activities in the San Gabriel Valley (SPA 3). The Outreach Coordinator facilitates region-wide (SPA 3) collaboration of outreach and housing navigation activities among CES partner agencies; using a universal assessment tool to determine vulnerability, assisting individuals/families with collecting documents necessary for housing, and providing linkage to ongoing supportive services. The Outreach Coordinator works to ensure regional outreach coverage and may be the first point of contact to area residents, businesses, and officials in regard to outreach requests.



  • Coordinates and conducts outreach activities to engage homeless and chronically homeless individuals toward pursuing permanent housing options.
  • Coordinate referrals for homeless families to the Homeless Family Solution System.
  • Receives, assesses and triages referrals and requests for outreach from the community.
  • Conducts standardized screening and triages homeless and chronically homeless individuals and families.
  • Collaborates with Regional Coordinator to match clients to appropriate housing and service resources.
  • Maintains by-name community outreach list, and strategizes with housing navigators and outreach workers to engage and follow-up with persons living in places not meant for habitation.
  • Attends County-wide CES meetings related to outreach and housing navigation as a SPA 3 representative.
  • Supports Housing Navigators with collecting documents necessary for applying for permanent supportive housing.
  • Provides access to crisis or bridge housing, including shelter, and ensures clients have support during their stay.
  • Facilitates bi-weekly outreach coordination meetings among CES partner agencies.
  • Attends and participates in CES case conferencing meetings to coordinate services with other providers.
  • Coordinates connections for individuals and families to supportive services as needed such as mental health, health, substance abuse, employment, etc.
  • Document services and complete data entry into HMIS database.
  • Provide linkage to mainstream resources, such as DPSS or Social Security Disability.
  • Provide transportation assistance for the purposes of stabilizing the current housing crisis.
  • Identify appropriate interventions to address and resolve the homeless status of program participants.
  • Assists with accessing permanent housing opportunities including permanent supportive housing, rapid rehousing, move-in assistance, shared housing, affordable housing, etc.
  • Provides training and technical assistance to area partners regarding access to the Coordinated Entry System (CES) and conducting assessments using the universal assessment tool (VI-SPDAT).
  • Able to travel to off-site meetings or other activities.
  • Other duties as assigned.



  • Experience assisting low and very-low income individuals access affordable housing.
  • Experience working with homeless individuals preferred.
  • Bachelor’s Degree in human services or similar field preferred.
  • Knowledge of transitional and permanent housing resources throughout Los Angeles County.
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others.
  • Proficient in use Microsoft Windows and Office software programs.
  • Ability to accurately enter client data and notes in HMIS Homeless Management Information System.
  • Possess valid California driver’s license and have access to properly registered vehicle.

Union Station is an Equal Opportunity Employer

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