Care Coordinator, Project HOME (in) STEAD

SUMMARY:  The Care Coordinator for the HOME (in) STEAD Permanent Supportive Housing (PSH) Program will accept referrals from local managed healthcare entities, engage program participants, and provide housing navigation/case management services. The Care Coordinator will assist clients during the lease-up process and will engage clients to provide supportive services to promote: housing retention, community integration, life skills, and improved health and wellness.  Additionally, the Care Coordinator will provide clinical services, within scope of practice, to clients requesting assistance.



  • Accept, screen, and process referrals received from healthcare agencies.
  • Conduct intake and enrollment with eligible clients, including: assisting clients with gathering program eligibility documentation, and completing program intake forms.
  • Conduct outreach and engagement to referred clients, including in healthcare settings or to individuals living on the streets.
  • Assist clients with accessing temporary housing until permanent housing is secured.
  • Support clients with the lease-up process, including: meeting with property management, reviewing and signing their lease, and obtaining household necessities.
  • Conduct comprehensive bio-psycho-social assessments.
  • Develop individualized collaborative service plans for tenants.
  • Strive to recognize the best in each tenant and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques.
  • Provide tenant engagement by welcoming the tenant to their new community, establishing trust through relationship building, assisting the tenant with understanding the services that are available and supporting tenant with accessing necessary supports and services, and addressing basic needs.
  • Meet with each tenant on regularly scheduled basis and document progress and strength in progress notes.
  • Provide home and field based services as appropriate and transport tenant as needed to essential appointments that support their well-being.
  • Assist tenant with navigating and abiding by their lease obligations.
  • Support tenants with learning and practicing fiscal responsibility.
  • Assist tenant with their physical and mental health needs by providing support and linkage to appropriate services.
  • Coordinate on-site recreational, social and community-building activities; support groups, and educational opportunities.
  • Complete and submit required weekly and monthly program reports.



  • MSW degree or California License as RN, LPT, or LVN preferred

or BSW or BA in related field and a minimum 2 years of experience

or Certification or License as a Substance Use Counselor and a minimum 2 years of experience.

  • A minimum of one year experience in working with homeless or very low income individuals.
  • A minimum of one year experience in case management or related role strongly desirable.
  • Ability to understand the needs of formerly homeless people with disabilities and to develop collaborative goals towards greater self-sufficiency and independence in the greater community.
  • Knowledgeable about services for homeless and low income individuals throughout Los Angeles County.
  • Knowledge of the dynamics of chemical dependency, mental disorders and the effects of homelessness.
  • Skilled in use of Microsoft Windows, email, and HMIS Homeless Management Information System (or other electronic health record system).
  • Possess valid California driver’s license and have access to properly registered vehicle.
  • Bi-lingual in Spanish/English preferred.


 Union Station Homeless Services is an Equal Opportunity Employer

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