Employment Opportunities

People serving food in homeless shelterOne of the most rewarding ways to get involved with Union Station is to launch your career with us.  If you’re looking for an opportunity to make a difference in your community, we offer a number of job opportunities in client services, fundraising, facilities, and administrative support, among others. We offer staff a friendly work environment and the opportunity to work alongside others who share their dedication, integrity, and passion for our mission.  We support our employees through on-the-job training and professional development opportunities.

Our benefits include paid vacation and holidays, sick and hospital leave, medical, dental, and vision insurance, flexible spending accounts, tuition reimbursement programs, and 403(b) retirement plans.

To apply for a position with us, please complete an online application by clicking on the apply now link following the position description below.

All candidates must complete an online application to be considered for employment. Resumes received by email, mail, or fax will not be considered.

We update this page as positions become available, so if you don’t see something that fits your skill set today, please visit our site again soon.

Thank you for your interest in employment opportunities with Union Station Homeless Services.

The following opportunities are currently open:

On-Call Administrative Assistant Posted October 7, 2016

The On-Call Administrative Assistant fills in when the Administrative Assistant (front desk) is on vacation, ill or otherwise scheduled to be away from the area. Ensures that phone calls and visitors to Union Station are handled appropriately and efficiently. Assists with the clerical needs of the administrative staff. This position may also fill in for other administrative and support staff as needed.

Apply now

SUMMARY:  The On-Call Administrative Assistant fills in when the Administrative Assistant (front desk) is on vacation, ill or otherwise scheduled to be away from the area.  Ensures that phone calls and visitors to Union Station are handled appropriately and efficiently.  Assists with the clerical needs of the administrative staff.  This position may also fill in for other administrative and support staff as needed.

 

DUTIES AND RESPONSIBILITIES:

  • Answer telephones and manage a multi-line telephone system, screen and forward calls, take detailed messages as appropriate.
  • Set up company-issued cell phones as needed.
  • Manage general voice-mail system, retrieve incoming messages. Record outgoing messages as requested.
  • Greet, welcome and screen visitors, determine reason for visit, and announce or refer visitor to the appropriate staff member or program location.
  • Receive and sort incoming mail, processing according to department procedures; serve as liaison with the post office, notifying staff of delivery times as needed. Deliver mail to USHS sites as needed.
  • Weigh and post all outgoing mail.
  • Sort and open donation envelopes, processing donations and calculating totals according to Finance Office procedures. Maintain and report on daily and monthly donation totals, reconciling totals with Development Office.
  • Receive supply requests from departments. As needed, order, stock and maintain inventory of office supplies.
  • Ensure that office machines in Administration Building are in working order and stocked with paper. Receive repair requests; schedule maintenance and repairs.
  • Maintain calendar for use of all conference and meeting rooms.
  • Supervise front desk volunteers, coordinating projects that require being away from the front desk to coincide with volunteer coverage.
  • Keep front reception area clean and uncluttered; with fellow staff members, keep lounge and conference rooms neat and clean.
  • Maintain regular communication with COO regarding front desk work flow.
  • Provide administrative support to other positions as assigned.

 

QUALIFICATIONS:

  • Minimum two years prior experience in related administrative support.
  • Skilled in use of Microsoft Windows, Microsoft Office (Word, Excel, PowerPoint), Google Apps.
  • Skills in using relational databases for donors, accounting, and personnel strongly preferred.
  • Ability to work independently and with others and to interact with all types of personalities.
  • Ability to train and supervise staff, volunteers and clients.
  • Ability to analyze, develop and establish efficient office work and administrative processes.
  • Ability to communicate effectively, both orally and in writing.

Apply now

Housing Specialist Posted December 7, 2016

The Housing Specialist provides services to support homelessness prevention and rapid rehousing for assigned program participants. The Specialist develops a range of housing resources that meet the needs and circumstances of participants served by Union Station Homeless Services. The Housing Specialist implements activities related to crisis housing, identifies affordable housing resources, and supports participants with securing permanent housing. Specialists assigned to direct contracts will perform all the duties as indicated in that contract and by assigned supervisor.

Apply now

SUMMARY: The Housing Specialist provides services to support homelessness prevention and rapid rehousing for assigned program participants. The Specialist develops a range of housing resources that meet the needs and circumstances of participants served by Union Station Homeless Services. The Housing Specialist implements activities related to crisis housing, identifies affordable housing resources, and supports participants with securing permanent housing. Specialists assigned to direct contracts will perform all the duties as indicated in that contract and by assigned supervisor.

 

CONDITIONS:  This is a contract funded position.  This position is located in Pasadena.

 

DUTIES AND RESPONSIBILITIES:

  • Manages a caseload between 25-30 participants that qualify for services on any given month
  • Develops and implements crisis housing plans which include consideration of alternatives to entering the crisis housing system. If the family does not have an appropriate option for alternative housing, arrange for immediate crisis housing.
  • Connects families to immediate supportive services as needed such as mental health, health, substance abuse, child care, employment, etc.
  • Assists participants in accessing all suitable housing opportunities including rental subsidies, move-in assistance & private rental agreements.
  • Acts as an advocate and negotiator for individuals with poor credit and poor housing histories, e.g., evictions, while establishing a professional relationship with property owners and managers.
  • Maintains accurate records of clients’ participation and progress in program in accordance with agency regulations and expectations.
  • Collects and makes resources on both traditional and non-traditional affordable housing units available for agency residents.
  • Meet participants on a bi-weekly to monthly basis for continued support on housing needs based on Client Service Plan
  • Works in coordination with Family Response Specialist to ensure enrollment in program
  • Works in coordination with the Housing Stability Specialist for participants to receive additional support in obtaining and maintain permanent housing.
  • Assist with conducting housing inspections and issuance of monthly rental subsidy.
  • Assist participants with budgeting skills to ensure that permanent housing is sustainable.
  • Transport participants as needed to essential appointments or drive to meet them out in the field.
  • Participates in agency and program meetings
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree in social work or related field preferred or Associates Degree required.
  • Three years of experience in social services required.
  • Experience assisting low and very-low income individuals access affordable housing.
  • Experience working with homeless individuals preferred
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others.
  • Bilingual: Desirable, but not required.
  • Must possess valid California Driver’s License and insurance.

Apply now

On-Call Resident Advisor Posted January 27, 2017

Under the supervision of the Overnight Shelter Manager, the On-Call Resident Advisor is responsible for the shelters at the Adult Center and/or the Family Center. This position supervises resident activities, interacts with residents and staff in a positive and courteous manner, supervises the volunteers, and ensures a safe environment for the residents at those facilities. The On-Call Resident Advisor provides continuity for the case managers in their efforts to assist residents with legal, health, personal, recovery, and other issues.

Apply now

The On-Call Resident Advisor fills open shifts (evenings, nights, and weekends) due to absences by regular staff and is generally expected to be available on short notice if needed.

SUMMARY:  Under the supervision of the Overnight Shelter Manager, the On-Call Resident Advisor is responsible for the shelters at the Adult Center and/or the Family Center. This position supervises resident activities, interacts with residents and staff in a positive and courteous manner, supervises the volunteers, and ensures a safe environment for the residents at those facilities. The On-Call Resident Advisor provides continuity for the case managers in their efforts to assist residents with legal, health, personal, recovery, and other issues.

DUTIES AND RESPONSIBILITIES:

  • Help secure the premises and account for current residents at the beginning of each shift.
  • Document any resident issues in the Weekly Client Information Log noting current state of residents, problems, and any incidents / information of note. Cross-reference with the Client Log sheets. Contact appropriate staff via e-mail if needed to report issues and/or incidents.
  • Maintain accurate resident records and logs, and assist with accurate nightly and monthly reports of the resident’s presence at shelter for reporting purposes. Update Medication Logs as needed.
  • Enter notes into HMIS database system.
  • Review documents with new residents; obtain required signatures. Assemble new resident charts.
  • Upon learning of personal health and welfare needs of the residents, encourage residents to seek any needed assistance from their primary case managers.
  • Provide appropriate crisis intervention to residents in the form of support and/or problem solving.
  • Supervise resident responsibilities to ensure that beds are made properly, items stored, and each resident’s general sleeping area is left neat and clean.
  • Supervise dorm monitors to ensure that their duties are carried out.
  • Ensure that all kitchen duties are completed, kitchen is clean and everything is put away.
  • Provide basic cleaning at assigned site, such as vacuuming, trash removal, etc., before shift ends.
  • Occasionally, will determine the menu, prepare the food, and serve the evening meal.
  • Receive and store donations of food and other items according to procedures.
  • Maintain a positive relationship with volunteers by providing support and supervision as needed.
  • Report building or equipment problems, hazards, etc., to the appropriate administrative staff.
  • Participate in job related training events and attend staff meetings as required by supervisor.

QUALIFICATIONS:

  • Good written and verbal communication skills.
  • Basic computer skills and ability to accurately enter notes into database system.
  • Minimum two years of demonstrated ability to work effectively with adults in an adult setting and/or families with children in a family-oriented facility.
  • Familiarity in understanding and dealing with residents with history of drug and/or mental health related issues. Knowledge of crisis intervention.
  • High school diploma or GED required.

Apply now

Housing Matcher Posted February 16, 2017

The SPA 3 Housing Matcher facilitates linkage of eligible clients to applicable housing resources. The Housing Matcher acts as a liaison between CES housing navigators and permanent housing providers, landlords, and associated systems of care to support the application and lease-up process. The SPA 3 Housing Matcher will provide oversight, review, and compile reports to ensure the accuracy and integrity of CES program outcomes. and client records - both in HMIS and physical charts.

Apply now

JOB SUMMARY:  The SPA 3 Housing Matcher facilitates linkage of eligible clients to applicable housing resources. The Housing Matcher acts as a liaison between CES housing navigators and permanent housing providers, landlords, and associated systems of care to support the application and lease-up process.

 

The SPA 3 Housing Matcher will provide oversight, review, and compile reports to ensure the accuracy and integrity of CES program outcomes. and client records – both in HMIS and physical charts.

 

DUTIES AND RESPONSIBILITIES:

Matching Responsibilities

  • Housing Matcher will “match” using the Homeless Management Information Systems (HMIS) to prioritize individuals who are most appropriate for the centralized housing resources.
  • Work closely with local permanent supportive housing providers as well as the Department of Mental Health and the Department of Health Services to ensure relevant housing pathway criteria are met.
  • Track and manage the matching process both through HMIS and through internal CES tracking systems.
  • Serve as SPA 3 representative in county-wide efforts to develop future data platform utilization that supports the matching process.
  • Work with SPA 3 CES Coordinator if challenges arise with outside partner agencies that are tasked with providing primary housing navigation support.
  • Develop systems to track, monitor, and improve the permanent housing placement time of outside partner agencies from participant entry to permanent housing placement.
  • Oversee the coordination with other agency departments and outside entities to ensure staff access identified housing resources quickly and seamlessly.
  • Ensure the accuracy of monthly, quarterly and annual reports for all necessary program reports.
  • Track success rate and timelines from housing match to permanent housing placement.
  • Review data reports prior to submission and work with appropriate staff/agencies to correct inaccuracies or data errors.
  • Manage housing resource database.
  • Function as the primary liaison between permanent supportive housing providers and SPA 3 housing navigators.

Quality Assurance Responsibilities

  • Review SPA 3 CES charts and records in HMIS (Homeless Management Information System) on a monthly basis and upon exit to ensure compliance with agency guidelines.
  • Integrate and apply changing guidelines as directed by LAHSA, United Way, or USHS as related to quality assurance policies and procedures. Communicate said changes to SPA 3 CES staff.
  • Review and compile reports on a monthly basis related to quality assurance measures.
  • Work with SPA 3 CES staff and their supervisors to make necessary QA related corrections in a timely manner.

 

General Responsibilities

  • Participate in staff meetings.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree in human services or related field preferred.
  • Experience completing or reviewing client service plans.
  • Experience conducting audits of social service charts/documentation desired.
  • Experience assisting low and very-low income individuals access affordable housing.
  • Experience working with individuals who have experienced homelessness, mental health concerns, or substance use preferred.
  • Experience with database development and management desired.

Apply now

Part-Time Security Officer, Adult Center Posted March 2, 2017

The Security Officer ensures a safe environment for the staff, clients of and visitors to USHS. The Security Officer provides for the general welfare and safety of all persons who visit the facility or its grounds and promotes positive relationships with neighboring businesses and organizations. The Security Officer assists residents and patrons in accessing Union Station day services and provides information and referrals.

Apply now

SUMMARY:  The Security Officer ensures a safe environment for the staff, clients of and visitors to USHS.  The Security Officer provides for the general welfare and safety of all persons who visit the facility or its grounds and promotes positive relationships with neighboring businesses and organizations. The Security Officer assists residents and patrons in accessing Union Station day services and provides information and referrals.

 

DUTIES AND RESPONSIBILITIES:

  • Greet visitors and assist their access to the facility; promote a welcoming environment
  • Complete verification of homelessness documentation.
  • Distribute meal tickets and otherwise assist as needed with meal programs.
  • Assist residents and patrons with accessing day services, such as shower program, medical clinic and legal clinic.
  • Assist clients in completing forms and provide information and referrals as needed.
  • Interact with clients to identify needs and provide support in accessing additional available resources.
  • Complete client assessment forms.
  • Prepare written reports as needed or requested by the Security Supervisor.
  • Regularly walk surrounding neighborhood to help maintain cordial relationships with the neighboring business and non-profit agencies.
  • Prepare and maintain a safe and secure work area; maintain visual surveillance of the public areas and maintain order as needed.
  • Notify appropriate staff and law enforcement in situations that threaten the safety of personnel, clients or the security of the building.
  • Notify staff in other Union Station locations of persons or problems that may affect their safety or working conditions.
  • Assist visitors and staff to locate appropriate parking; ensure the safety of the volunteers as they enter and leave the parking lot at night.
  • Provide transportation to residents as authorized by supervisor.
  • Attend occasional meetings with local partner agency providers.
  • Accept and safely store all donations that arrive after hours or during the weekend.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Knowledge of crisis intervention; ability to remain calm, respond appropriately in crisis situations.
  • Ability to act with diplomacy, flexibility, good judgment and versatility while dealing with people with a history of chronic substance abuse and serious mental illness.
  • Experience working with a diverse population, including varied socio-economic backgrounds, circumstances such as homelessness, mental / physical health challenges, and other diverse needs.
  • Experience working in a human services environment strongly desired.
  • Possession of or ability to obtain a valid California Security Guard Card strongly preferred.
  • Valid California driver’s license strongly preferred.

Apply now

Facilities Maintenance Technician Posted March 8, 2017

The Facilities Maintenance Technician assists with daily facility maintenance projects and provides needed repairs and regular preventative maintenance of equipment. The Facilities Maintenance Technician will also assist in coordinating outside vendors and contractors with repairs and communications.

Apply now

SUMMARY:

The Facilities Maintenance Technician assists with daily facility maintenance projects and provides needed repairs and regular preventative maintenance of equipment.  The Facilities Maintenance Technician will also assist in coordinating outside vendors and contractors with repairs and communications.

 

DUTIES AND RESPONSIBILITIES

  • Assist Facilities Manager in prioritizing and scheduling maintenance items.
  • Provide general maintenance as needed for the Family Center and Adult Center
  • Maintaining all aspects of plumbing and electrical systems
  • Maintaining in-house preventative maintenance program
  • Working with different volunteer groups on facilities related projects
  • Building, repairing or modifying items such as shelving, masonry, cabinets, and drawers
  • Communicating any additional needs to the janitorial, landscaping, and other vendors
  • Respond to written and verbal maintenance repair requests.
  • Utilize and maintain a Monthly Maintenance Repair Log Book of all service activity
  • Maintain a working inventory of maintenance & repair supplies
  • Prepare routine reports and correspondence.
  • Use catalogs, Internet and other resources to assist in locating supplies required for facility maintenance.
  • Maintain all USHS vehicles in accordance with USHS vehicle policy including regular vehicle inspections and minor maintenance.
  • Review all needed repairs and maintain current CHP and DMV related documents to USHS vehicles with Facilities Manager. Upon approval, schedule appointments for service or repairs. Provide written statements when appropriate or requested.
  • Other duties as assigned by the Facilities Manager. 

 

MINIMUM QUALIFICATIONS:

  • Must have good working knowledge and experience with general handyman tasks e.g., basic plumbing, basic electrical, painting skills, basic carpentry including ability to work with a saw and drill, dry wall, plaster, tile, mechanical, etc.
  • Proficient with office communication equipment and office machines (telephone, copier, fax machine, personal computer).
  • Familiarity with Microsoft Outlook, Word, and Excel, email and Internet research.
  • Must have ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Must be able to communicate clearly, both verbally and in writing.
  • Possess knowledge of the business and residential streets of the Pasadena area, and be able to navigate a vehicle in the area with or without the assistance of a Thomas Brothers Map Guide.
  • Minimum of 2 years in providing facility maintenance or equivalent experience.
  • Must possess valid California Driver’s License and insurance.

 

 

 

Apply now

Peer Housing Navigator, M-DOT Posted March 28, 2017

The Peer Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless and highly vulnerable individuals. The Peer Housing Navigator is a member the M-DOT (Multidisciplinary Outreach Team) that will provide services to clients on the streets and in encampments. S/he brings their lived experience to the clients and the team. S/he will address the individual's immediate needs and work to engage them in the housing navigation process.

Apply now

JOB SUMMARY: The Peer Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless and highly vulnerable individuals. The Peer Housing Navigator is a member the M-DOT (Multidisciplinary Outreach Team) that will provide services to clients on the streets and in encampments. S/he brings their lived experience to the clients and the team. S/he will address the individuals’ immediate needs and work to engage them in the housing navigation process.

DUTIES AND RESPONSIBILITIES:

  • Conducts outreach activities to engage chronically homeless individuals toward pursuing permanent housing options.
  • Receives, assesses and triages referrals from walk-ins and other collaborative partners.
  • Conducts standardized screening and triages chronically homeless individuals.
  • Assists individuals with collecting documents necessary for applying for permanent supportive housing.
  • Attends case conferencing meetings to coordinate services with other providers.
  • Connects individuals to supportive services as needed such as mental health, health, substance abuse, employment, etc.
  • Document services and complete data entry into HMIS database.
  • Provide linkage to mainstream resources, such as DPSS or Social Security Disability.
  • Provide transportation assistance for the purposes of stabilizing the current housing crisis.
  • Conduct follow-up activities to ensure completion of the crisis housing plan.
  • Identify appropriate interventions to address and resolve the homeless status of program participants.
  • Assists individuals with accessing permanent housing opportunities including permanent supportive housing, move-in assistance, shared housing, affordable housing, etc.
  • Other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Knowledge of emergency housing, transitional and permanent housing resources throughout Los Angeles County preferred.
  • Possess valid California driver’s license and have access to properly registered vehicle preferred.
  • Prior experience with being homeless.
  • Completion of a peer case manager or peer advocacy program preferred.

To Apply:   

Apply online at www.unionstationhs.org.  Employment Opportunities are featured under the “Who We Are” tab.

Union Station Homeless Services is an Equal Opportunity Employer

Apply now