Employment Opportunities

People serving food in homeless shelterOne of the most rewarding ways to get involved with Union Station is to launch your career with us.  If you’re looking for an opportunity to make a difference in your community, we offer a number of job opportunities in client services, fundraising, facilities, and administrative support, among others. We offer staff a friendly work environment and the opportunity to work alongside others who share their dedication, integrity, and passion for our mission.  We support our employees through on-the-job training and professional development opportunities.

Our benefits include paid vacation and holidays, sick and hospital leave, medical, dental, and vision insurance, flexible spending accounts, tuition reimbursement programs, and 403(b) retirement plans.

To apply for a position with us, please complete an online application by clicking on the apply now link following the position description below.

All candidates must complete an online application to be considered for employment. Resumes received by email, mail, or fax will not be considered.

We update this page as positions become available, so if you don’t see something that fits your skill set today, please visit our site again soon.

Thank you for your interest in employment opportunities with Union Station Homeless Services.

The following opportunities are currently open:

Housing Navigator, MDT Posted March 28, 2017

The M-DOT (Multidisciplinary Outreach Team) Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless and highly vulnerable individuals. S/he is a member of an interdisciplinary team that will provide services to clients on the streets and in encampments. The Housing Navigator will provide substance abuse counseling services or mental health assessments and interventions (depending on specialty), within scope of practice, to clients in need of assistance. S/he will also address the individuals’ immediate needs and work to engage them in the housing navigation process.

Apply now

Union Station Homeless Services is seeking experienced candidates to fill positions in its recently launched Multi-Disciplinary Outreach Team – a new and innovative street-based outreach program targeting the most vulnerable homeless individuals and families living in the San Gabriel Valley. This team will bring a full range of support and treatment to persons not otherwise engaged in services. Candidates for this team will have experience engaging unsheltered homeless individuals and families with the ultimate goal of moving them into permanent housing.  This clinically oriented team will consist of a mental health specialist, a substance use specialist, a nurse practitioner and a peer advocate in order to support ending the homelessness of the San Gabriel Valley’s most at-risk homeless population.

SUMMARY:  The MDT (Multidisciplinary Team) Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless and highly vulnerable individuals. S/he is a member of an interdisciplinary team that will provide services to clients on the streets and in encampments. The Housing Navigator will provide substance abuse counseling services or mental health assessments and interventions (depending on specialty), within scope of practice, to clients in need of assistance. S/he will also address the individuals’ immediate needs and work to engage them in the housing navigation process.

 

DUTIES AND RESPONSIBILITIES:

  • Conducts outreach activities to engage chronically homeless individuals toward pursuing permanent housing options.
  • Receives, assesses and triages referrals from walk-ins and other collaborative partners.
  • Conducts standardized screening and triages chronically homeless individuals.
  • Assists individuals with collecting documents necessary for applying for permanent supportive housing.
  • Attends case conferencing meetings to coordinate services with other providers.
  • Provides substance abuse counseling and linkage to related resources if indicated, using a harm reduction philosophy as basis for interventions OR provides mental health assessments, counseling, and interventions when indicated, using Recovery Model and Trauma-Informed Care, among other like philosophies as basis for interventions.
  • Connects individuals to other supportive services as needed such as mental health, health, substance abuse, legal, employment, etc.
  • Document services and complete data entry into HMIS database.
  • Provide linkage to mainstream resources, such as DPSS or Social Security Disability.
  • Provide transportation assistance for the purposes of stabilizing the current housing crisis.
  • Conduct follow-up activities to ensure completion of the crisis housing plan.
  • Identify appropriate interventions to address and resolve the homeless status of program participants.
  • Assists individuals with accessing permanent housing opportunities including permanent supportive housing, move-in assistance, shared housing, affordable housing, etc.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Knowledge of emergency housing, transitional and permanent housing resources throughout Los Angeles County.
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others.
  •  Professional substance abuse counseling certification, i.e. CADAC OR certification of mental health specialty including BSW or MSW.
  • Bilingual Spanish preferred
  • 1 year of experience working with homeless individuals, preferably in an outreach/navigation capacity

 

Union Station Homeless Services is an Equal Opportunity Employer

 

Apply now

Interim Senior Staff Accountant Posted April 6, 2017

We are seeking a strong Staff or Senior Accountant to immediately step in on an interim assignment. Knowledge in a non-profit environment, familiarity with donor and grant accounting and terminology and related accounting practices is important.

We are seeking a strong Staff or Senior Accountant to immediately step in on an interim assignment.  Must have experience working in a non-profit setting, familiarity with donor and grant accounting and terminology and related accounting practices is important.

This requires an accountant able to quickly grasp the scope of work and step in immediately.

Software:

Proficiency in Financial Edge and Excel required.

 

 

Description:

  • General Ledger Reconciliation
  • Sub ledger reconciliation
  • Prepare Financial Statement
  • Investment Reconciliation
  • Payroll Accrual
  • Fixed Asset Reconciliation
  • Bank Reconciliation

 

Assist in Year End Preparation

  • Maintain all balance sheet transactions
  • Keep General Ledger clean and reconciled
  • Daily approvals
  • Handle miscodings and mispostings

 

Monthly reconciliation with Development Department on monthly income from  grants, charitable gifts, donations.

 

For consideration, please submit your resume to hr@unionstationhs.org

On-Call Resident Advisor Posted April 13, 2017

Under the supervision of the Overnight Shelter Manager, the On-Call Resident Advisor is responsible for the shelters at the Adult Center and/or the Family Center. This position supervises resident activities, interacts with residents and staff in a positive and courteous manner, supervises the volunteers, and ensures a safe environment for the residents at those facilities. The On-Call Resident Advisor provides continuity for the case managers in their efforts to assist residents with legal, health, personal, recovery, and other issues.

Apply now

The On-Call Resident Advisor fills open shifts (evenings, nights, and weekends) due to absences by regular staff and is generally expected to be available on short notice if needed.

SUMMARY:  Under the supervision of the Overnight Shelter Manager, the On-Call Resident Advisor is responsible for the shelters at the Adult Center and/or the Family Center. This position supervises resident activities, interacts with residents and staff in a positive and courteous manner, supervises the volunteers, and ensures a safe environment for the residents at those facilities. The On-Call Resident Advisor provides continuity for the case managers in their efforts to assist residents with legal, health, personal, recovery, and other issues.

DUTIES AND RESPONSIBILITIES:

  • Help secure the premises and account for current residents at the beginning of each shift.
  • Document any resident issues in the Weekly Client Information Log noting current state of residents, problems, and any incidents / information of note. Cross-reference with the Client Log sheets. Contact appropriate staff via e-mail if needed to report issues and/or incidents.
  • Maintain accurate resident records and logs, and assist with accurate nightly and monthly reports of the resident’s presence at shelter for reporting purposes. Update Medication Logs as needed.
  • Enter notes into HMIS database system.
  • Review documents with new residents; obtain required signatures. Assemble new resident charts.
  • Upon learning of personal health and welfare needs of the residents, encourage residents to seek any needed assistance from their primary case managers.
  • Provide appropriate crisis intervention to residents in the form of support and/or problem solving.
  • Supervise resident responsibilities to ensure that beds are made properly, items stored, and each resident’s general sleeping area is left neat and clean.
  • Supervise dorm monitors to ensure that their duties are carried out.
  • Ensure that all kitchen duties are completed, kitchen is clean and everything is put away.
  • Provide basic cleaning at assigned site, such as vacuuming, trash removal, etc., before shift ends.
  • Occasionally, will determine the menu, prepare the food, and serve the evening meal.
  • Receive and store donations of food and other items according to procedures.
  • Maintain a positive relationship with volunteers by providing support and supervision as needed.
  • Report building or equipment problems, hazards, etc., to the appropriate administrative staff.
  • Participate in job related training events and attend staff meetings as required by supervisor.

QUALIFICATIONS:

  • Good written and verbal communication skills.
  • Basic computer skills and ability to accurately enter notes into database system.
  • Minimum two years of demonstrated ability to work effectively with adults in an adult setting and/or families with children in a family-oriented facility.
  • Familiarity in understanding and dealing with residents with history of drug and/or mental health related issues. Knowledge of crisis intervention.
  • High school diploma or GED required.

Apply now

CES Housing Navigator Posted May 3, 2017

The CES Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless individuals. The Housing Navigator uses a universal assessment tool to determine vulnerability, assists individuals with collecting documents necessary for housing, and provides linkage to ongoing supportive services. The Housing Navigator will address the individuals’ immediate needs and work to engage them in the housing navigation process. The Housing Navigator is the primary point of contact with program participants and provides screening, triage, crisis intervention, access to bridge housing, and transportation services, with the goal of assisting chronically homeless individuals with moving into permanent housing.

Apply now

SUMMARY:  The CES Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless individuals. The Housing Navigator uses a universal assessment tool to determine vulnerability, assists individuals with collecting documents necessary for housing, and provides linkage to ongoing supportive services. The Housing Navigator will address the individuals’ immediate needs and work to engage them in the housing navigation process. The Housing Navigator is the primary point of contact with program participants and provides screening, triage, crisis intervention, access to bridge housing, and transportation services, with the goal of assisting chronically homeless individuals with moving into permanent housing.

 

DUTIES AND RESPONSIBILITIES:

  • Conducts outreach activities to engage chronically homeless individuals toward pursuing permanent housing options.
  • Receives, assesses and triages referrals from walk-ins and other collaborative partners.
  • Conducts standardized screening and triages chronically homeless individuals.
  • Assists individuals with collecting documents necessary for applying for permanent supportive housing.
  • Attends case conferencing meetings to coordinate services with other providers.
  • Connects individuals to supportive services as needed such as mental health, health, substance abuse, employment, etc.
  • Accurately document services and complete data entry into HMIS database.
  • Provide linkage to mainstream resources, such as DPSS or Social Security Disability.
  • Provide transportation assistance for the purposes of stabilizing the current housing crisis.
  • Conduct follow-up activities to ensure completion of the crisis housing plan.
  • Identify appropriate interventions to address and resolve the homeless status of program participants.
  • Assists individuals with accessing permanent housing opportunities including permanent supportive housing, move-in assistance, shared housing, affordable housing, etc.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree or higher in social work or related field required

OR

Related professional certification, i.e. CADAC, LVN, LPT, AND a minimum of two year professional case management or related experience

OR

A minimum of four years of relevant experience.

  • Experience assisting low and very-low income individuals access affordable housing.
  • Experience working with homeless individuals preferred.
  • Knowledge of transitional and permanent housing resources throughout Los Angeles County.
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others.
  • Current in knowledge of social work practices and principles related to best practice standards.
  • Possess valid California driver’s license and have access to properly registered vehicle.

Apply now

Care Coordinator, Housing for Health Posted June 30, 2017

The Care Coordinator for the Housing for Health (HFH) permanent supportive housing program will assist clients during the lease-up process and will engage tenants to provide supportive services to promote housing retention, community integration, life skills, and improved health and wellness. Additionally, the Care Coordinator will provide clinical services, within scope of practice, to tenants requesting assistance.

Apply now

SUMMARY:  The Care Coordinator for the Housing for Health (HFH) permanent supportive housing program will assist clients during the lease-up process and will engage tenants to provide supportive services to promote housing retention, community integration, life skills, and improved health and wellness.  Additionally, the Care Coordinator will provide clinical services, within scope of practice, to tenants requesting assistance.

 

DUTIES AND RESPONSIBILITIES: 

  • Accept, screen, and process referrals received from DHS and/or Housing For Health (HFH).
  • Conduct intake and enrollment with eligible clients, including assisting clients with gathering program eligibility documentation, and completing program intake forms.
  • Assist clients with accessing temporary housing until permanent housing is secured.
  • Support clients with the lease-up process, including meeting with property management, reviewing and signing their lease, and obtaining household necessities.
  • Conduct comprehensive bio-psycho-social assessments.
  • Develop individualized collaborative service plans for tenants.
  • Strive to recognize the best in each tenant and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques.
  • Provide tenant engagement by welcoming the tenant to their new community, establishing trust through relationship building, assisting the tenant with understanding the services that are available and supporting tenant with accessing necessary supports and services, and addressing basic needs.
  • Meet with each tenant on regularly scheduled basis and document progress and strength in progress notes.
  • Provide home and field based services as appropriate.
  • Transport tenant as needed to essential appointments that support their wellbeing.
  • Assist tenant with navigating and abiding by their lease obligations.
  • Support tenants with learning and practicing fiscal responsibility.
  • Assist tenant with their physical and mental health needs by providing support and linkage to appropriate services.
  • Coordinate on-site recreational, social and community-building activities, support groups, and educational opportunities.
  • Complete and submit required weekly and monthly program reports.
  • Able to travel to off-site meetings or other activities.

 

MINIMUM QUALIFICATIONS:

  • Master’s degree in Social Work (MSW) or equivalent degree strongly preferred.
  • Bachelor’s degree or CADAC certification required.
  • A minimum of 1 year professional experience in case management or related role working with persons experiencing homelessness required.
  • Experience working with people with mental health, substance use, and/or complex health needs desirable.
  • Bilingual in English/Spanish preferred.
  • Ability to understand the needs of formerly homeless people with disabilities and to develop collaborative goals towards greater self-sufficiency and independence in the greater community.
  • Skilled in use of Microsoft Windows, Microsoft Office (Word, Excel, Access, PowerPoint), and HMIS Homeless Management Information System.
  • Knowledge of the dynamics of chemical dependency, mental disorders and the effects of homelessness and ability to conduct workshops for residents on these subjects.
  • Possess valid California driver’s license and have access to properly registered vehicle.

 

Union Station Homeless Services is an Equal Opportunity Employer

Apply now

Care Coordinator, Project HOME (in) STEAD Posted June 30, 2017

The Care Coordinator for the HOME (in) STEAD Permanent Supportive Housing (PSH) Program will accept referrals from local managed healthcare entities, engage program participants, and provide housing navigation/case management services. The Care Coordinator will assist clients during the lease-up process and will engage clients to provide supportive services to promote: housing retention, community integration, life skills, and improved health and wellness.  Additionally, the Care Coordinator will provide clinical services, within scope of practice, to clients requesting assistance.

Apply now

SUMMARY:  The Care Coordinator for the HOME (in) STEAD Permanent Supportive Housing (PSH) Program will accept referrals from local managed healthcare entities, engage program participants, and provide housing navigation/case management services. The Care Coordinator will assist clients during the lease-up process and will engage clients to provide supportive services to promote: housing retention, community integration, life skills, and improved health and wellness.  Additionally, the Care Coordinator will provide clinical services, within scope of practice, to clients requesting assistance.

 

DUTIES AND RESPONSIBILITIES: 

  • Accept, screen, and process referrals received from healthcare agencies.
  • Conduct intake and enrollment with eligible clients, including: assisting clients with gathering program eligibility documentation, and completing program intake forms.
  • Conduct outreach and engagement to referred clients, including in healthcare settings or to individuals living on the streets.
  • Assist clients with accessing temporary housing until permanent housing is secured.
  • Support clients with the lease-up process, including: meeting with property management, reviewing and signing their lease, and obtaining household necessities.
  • Conduct comprehensive bio-psycho-social assessments.
  • Develop individualized collaborative service plans for tenants.
  • Strive to recognize the best in each tenant and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques.
  • Provide tenant engagement by welcoming the tenant to their new community, establishing trust through relationship building, assisting the tenant with understanding the services that are available and supporting tenant with accessing necessary supports and services, and addressing basic needs.
  • Meet with each tenant on regularly scheduled basis and document progress and strength in progress notes.
  • Provide home and field based services as appropriate and transport tenant as needed to essential appointments that support their well-being.
  • Assist tenant with navigating and abiding by their lease obligations.
  • Support tenants with learning and practicing fiscal responsibility.
  • Assist tenant with their physical and mental health needs by providing support and linkage to appropriate services.
  • Coordinate on-site recreational, social and community-building activities; support groups, and educational opportunities.
  • Complete and submit required weekly and monthly program reports.

 

MINIMUM QUALIFICATIONS:

  • MSW degree or California License as RN, LPT, or LVN preferred

or BSW or BA in related field and a minimum 2 years of experience

or Certification or License as a Substance Use Counselor and a minimum 2 years of experience.

  • A minimum of one year experience in working with homeless or very low income individuals.
  • A minimum of one year experience in case management or related role strongly desirable.
  • Ability to understand the needs of formerly homeless people with disabilities and to develop collaborative goals towards greater self-sufficiency and independence in the greater community.
  • Knowledgeable about services for homeless and low income individuals throughout Los Angeles County.
  • Knowledge of the dynamics of chemical dependency, mental disorders and the effects of homelessness.
  • Skilled in use of Microsoft Windows, email, and HMIS Homeless Management Information System (or other electronic health record system).
  • Possess valid California driver’s license and have access to properly registered vehicle.
  • Bi-lingual in Spanish/English preferred.

 

 Union Station Homeless Services is an Equal Opportunity Employer

Apply now

Family Response Specialist II Posted July 31, 2017

The Family Response Specialist II provides screening, triage, crisis intervention, access to crisis housing, and coordinates transportation services to homeless families. The Family Response Specialist coordinates care, in collaboration with the Family Solutions Center team, during the family’s stay in crisis housing. The Family Response Specialist II will address the families’ immediate needs and work to stabilize their housing crisis by connection to interim housing solutions.

Apply now

SUMMARY:  The Family Response Specialist II provides screening, triage, crisis intervention, access to crisis housing, and coordinates transportation services to homeless families. The Family Response Specialist coordinates care, in collaboration with the Family Solutions Center team, during the family’s stay in crisis housing. The Family Response Specialist II will address the families’ immediate needs and work to stabilize their housing crisis by connection to interim housing solutions.

 

SCHEDULE: Monday through Friday. Morning shift- Hours will vary between 8 am to 6 pm

 

DUTIES AND RESPONSIBILITIES:

  • Receives, screens and triages referrals from 211 LA County and other collaborative partners.
  • Conducts standardized screening and triages families imminently at-risk and literally homeless.
  • Screens and enrolls families that are eligible for crisis housing at the Family Center Shelter. Orient families to the shelter guidelines and manages bed roster.
  • Works in coordination with the SPA 3 crisis housing providers to link families to emergency shelter and provide ongoing case management services when needed.
  • Screens and immediately addresses safety concerns and conducts child safety screenings.
  • Work with assigned families to establish collaborative service plans intended to assist families in establishing and meeting their goals.
  • Meet participants on a bi-weekly basis for continued support on housing needs based on Client Service Plan in the field or in the office.
  • Connects families to immediate supportive services as needed such as mental health, health, substance abuse, child care, employment, etc.
  • Coordinates with DPSS Homeless Case Manager for initial on ongoing eligibility of CalWorks benefits.
  • Coordinates with the Housing Navigators and/or other RRH programs to further assist with placing families in permanent housing.
  • Complete data entry into HMIS database. Maintains accurate records of clients’ participation and progress in program in accordance with agency regulations and expectations.
  • Conduct Active Community Learning groups, parent education classes and other groups as needed.
  • Participates in agency and program meetings
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree in social work or related field preferred or Associates Degree required.
  • Three years of experience in social services required.
  • Experience assisting low and very-low income individuals access affordable housing.
  • Experience working with homeless individuals preferred.
  • Bilingual: Spanish/English desirable, but not required.
  • Knowledge of transitional and permanent housing resources throughout Los Angeles County.
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others.
  • Possess valid California driver’s license and have access to properly registered vehicle.

 

Union Station is an Equal Opportunity Employer

Apply now

Housing Navigator, Family Solutions Center Posted July 31, 2017

The Housing Navigator provides services to support homelessness prevention and rapid rehousing for assigned program participants. The Housing Navigator develops a range of housing resources that meet the needs and circumstances of participants served by Union Station Homeless Services. The Housing Navigator assigned to direct contracts will perform all the duties as indicated in that contract and by assigned supervisor.

Apply now

SUMMARY: The Housing Navigator provides services to support homelessness prevention and rapid rehousing for assigned program participants. The Housing Navigator develops a range of housing resources that meet the needs and circumstances of participants served by Union Station Homeless Services. The Housing Navigator assigned to direct contracts will perform all the duties as indicated in that contract and by assigned supervisor.

 

DUTIES AND RESPONSIBILITIES:

  • Manages a caseload between 25-30 participants that qualify for services on any given month
  • Develops and implements crisis housing plans which include consideration of alternatives to entering the crisis housing system. If the family does not have an appropriate option for alternative housing, arrange for immediate crisis housing.
  • Connects families to immediate supportive services as needed such as mental health, health, substance abuse, child care, employment, etc.
  • Assists participants in accessing all suitable housing opportunities including rental subsidies, move-in assistance & private rental agreements.
  • Acts as an advocate and negotiator for individuals with poor credit and poor housing histories, e.g., evictions, while establishing a professional relationship with property owners and managers.
  • Provide information and instructions to participants regarding how to complete a housing application, housing search, tenant rights and responsibilities, including: observation of rental agreement rules.
  • Maintains accurate records of clients’ participation and progress in program in accordance with agency regulations and expectations.
  • Collects and makes resources on both traditional and non-traditional affordable housing units available for agency residents.
  • Meet participants on a bi-weekly to monthly basis for continued support on housing needs based on Client Service Plan
  • Works in coordination with Family Response Specialist to ensure enrollment in program
  • Works in coordination with the Housing Liaison for participants to receive additional support in obtaining and maintain permanent housing.
  • Assist with conducting housing inspections and issuance of monthly rental subsidy.
  • Assist participants with budgeting skills to ensure that permanent housing is sustainable.
  • Transport participants as needed to essential appointments or drive to meet them out in the field.
  • Participates in agency and program meetings
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree in social work or related field required.
  • Three years of experience in social services required.
  • Experience assisting low and very-low income individuals access affordable housing.
  • Experience working with homeless individuals preferred
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others.
  • Knowledge of transitional and permanent housing resources throughout Los Angeles County.
  • Bilingual: Desirable, but not required.
  • Must possess valid California Driver’s License and insurance.

 

Union Station Homeless Services is an Equal Opportunity Employer

 

 

 

Apply now

Data Specialist Posted August 9, 2017

Reporting to the Family Solutions Center (FSC) Regional Coordinator, the Data Specialist is responsible for ensuring accurate and timely data entry into the Homeless Management Information System (HMIS). The Data Specialist will work with the FSC staff to ensure data integrity and will provide ongoing training and support on HMIS.

Apply now

SUMMARY:  Reporting to the Family Solutions Center (FSC) Regional Coordinator, the Data Specialist is responsible for ensuring accurate and timely data entry into the Homeless Management Information System (HMIS). The Data Specialist will work with the FSC staff to ensure data integrity and will provide ongoing training and support on HMIS.

 

DUTIES AND RESPONSIBILITIES:

  • Assist FSC staff with entering phone screenings and assessments into HMIS.
  • Monitor and correct data quality for the FSC program.
  • Ensure that all required program paperwork is completed and entered into the participant master file in a timely manner.
  • Provide administrative and technical support to program staff.
  • Complete monthly reports and documentation as required by Union Station Homeless Services and program funders.
  • Review quarterly reports to ensure performance targets are being met.
  • Ensure that program services are entered correctly in HMIS.
  • Conduct monthly peer reviews and ensure that program checklists are being completed at entry and closure of program by staff.
  • Compile data, based on families served, to complete time and effort logs for FSC staff.
  • Serve as a liaison between Union Station and the City of Pasadena, LAHSA, and other funders in providing outcomes information.
  • Evaluate records-management systems to develop new or improve existing methods for efficient handling, accuracy and consistency that can pass rigorous auditing standards.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree or equivalent experience in related field required.
  • Experience working with relational database systems.
  • Experience in a social service setting desirable.
  • Experience in research setting desirable.
  • Ability to manage multiple database programs and generate a variety of specialized reports.
  • Ability to maintain high degree of accuracy with statistics and banking procedures.
  • Comprehensive problem solving & solution oriented capabilities, keen analytical skills.
  • Possess valid California driver’s license and have access to properly registered vehicle

Apply now

Mentor Program Coordinator Posted August 10, 2017

The Mentor Program Coordinator will be responsible for the development, implementation, and coordination of a mentor program matching newly housed individuals and families with volunteer mentors to support them as they reintegrate into their local community. The position oversees the screening, interviewing, training, and placement of mentors and is responsible for the continued supervision and guidance of the mentor pairs, and creates, implements, and leads supplemental educational workshops and networking events for mentor pairs.

Apply now

SUMMARY: The Mentor Program Coordinator will be responsible for the development, implementation, and coordination of a mentor program matching newly housed individuals and families with volunteer mentors to support them as they reintegrate into their local community. The position oversees the screening, interviewing, training, and placement of mentors and is responsible for the continued supervision and guidance of the mentor pairs, and creates, implements, and leads supplemental educational workshops and networking events for mentor pairs.

 

DUTIES AND RESPONSIBILITIES:

  • Plan and facilitate mentor training program and create all related printed instruction materials
  • Plan and execute related program events for mentor teams to attend including, but not limited to: Networking events, educational workshops, and social activities.
  • Train and lead all volunteers through the program training
  • Maintain regular communication with all mentor teams to provide ongoing support, guidance, and supervision via email, phone, and in-person meetings
  • Recruit, interview, and screen all volunteer mentors
  • Identify, implement, and coordinate a variety of volunteer recruitment methods to increase the number of volunteer mentors
  • Help create information for monthly e-blast and newsletters.
  • Supervise mentor teams volunteering at Dinner-in-the-Park and Christmas-at-the-Station
  • Manage tracking, placement and progress of volunteers.
  • Ensure accurate input and tracking of volunteer information in the volunteer database to endure accuracy
  • Develop and implement strategies for volunteer retention
  • Maintain accurate tracking of mentor pairs and mentor volunteer hours
  • Record and create notable mentor success stories and status updates for monthly Board Report.
  • With Director’s guidance, determine necessary reporting for the program.
  • Maintain confidentiality of privileged and sensitive personnel and volunteer related material.
  • Represent the department and organization at public events.
  • Other duties as assigned.

 

QUALIFICATIONS:

  • Bachelor’s degree preferred.
  • Minimum of two years of experience managing and supervising volunteers, preferably in a non-profit setting.
  • Experience developing volunteer programs preferred.
  • Experience working with clients in a social service setting preferred.
  • Familiarity with homeless services and issues.
  • Experience managing and/or developing a volunteer mentor program preferred.
  • Experience producing or managing volunteer events & educational workshops.
  • Outstanding computer skills needed, including MS Office programs (Word, Excel, Publisher, Windows) as well as knowledge of database systems.
  • Strong public speaking skills.
  • Familiarity with social media, such as Word Press, Facebook, Twitter, Pinterest, Instagram desirable.

Apply now

Quality Assurance Specialist Posted August 15, 2017

The Quality Assurance Specialist monitors and provides direction and guidance with quality assurance and compliance functions of the Department of Health Services programs, including Housing for Health and the Housing and Jobs Collaborative Programs. The Quality Assurance Specialist will provide oversight, review, and compile reports to ensure the accuracy and integrity of client charts, electronic records, and program data/outcomes. This may include, but is not limited to: program and documentation reviews (internal audits), policy and procedure development and implementation and related training, new program implementation, orientation of new staff to QA/Compliance, compliance with contract mandates regarding standards of quality care and performance objectives, and corrective activities. The Quality Assurance Specialist will provide oversight, review, and compile reports to ensure the accuracy and integrity of client charts and program data/outcomes.

Apply now

SUMMARY:  The Quality Assurance Specialist monitors and provides direction and guidance with quality assurance and compliance functions of the Department of Health Services programs, including Housing for Health and the Housing and Jobs Collaborative Programs. The Quality Assurance Specialist will provide oversight, review, and compile reports to ensure the accuracy and integrity of client charts, electronic records, and program data/outcomes. This may include, but is not limited to: program and documentation reviews (internal audits), policy and procedure development and implementation and related training, new program implementation, orientation of new staff to QA/Compliance, compliance with contract mandates regarding standards of quality care and performance objectives, and corrective activities. The Quality Assurance Specialist will provide oversight, review, and compile reports to ensure the accuracy and integrity of client charts and program data/outcomes.

 

DUTIES AND RESPONSIBILITIES:

·         In conjunction with Program Managers/Directors, develop program specific quality assurance processes and procedures to ensure compliance with contract guidelines.

·         Conduct internal chart and electronic database reviews.

·         Develop and maintain program compliance list – tracking compliance issues and responsible parties.

·         Provide support to external auditors to facilitate an efficient review of program materials.

·         Prepare audit response and corrective action plan if deemed necessary.

·         As needed, update program policy and procedures and complete corrective action plans.

·         Establish and monitor policies and procedures to ensure compliance with HIPAA and confidentiality laws.

·         Provide assistance to Program Managers/Directors during the implementation of new contracts, which may include establishing systems, developing forms, and training staff on quality assurance and outcome guidelines.

·         Facilitates monthly peer review of client files with the goal of promoting accuracy and improved treatment planning.

·         As necessary, provide support and training to staff regarding CHAMP data entry and maintaining data integrity.

·         Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

·         Bachelor’s Degree in human services or relevant field; or equivalent experience preferred.

·         Experience with data entry and outcomes reporting desired.

·         Experience conducting audits of social service charts/documentation desired.

·         Knowledge of DHS guidelines and experience working within the field of mental health or homeless services preferred.

·         Knowledge of CHAMP, HMIS, or relevant social services software.

·         Knowledge of social service (QA) Quality Assurance standards.

·         Possess valid California driver’s license and properly registered vehicle.

Union Station Homeless Services is an Equal Opportunity Employer

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Care Coordinator, Adult Center Posted August 17, 2017

The Care Coordinator for Union Station’s Adult Center provides assessment and case management to assigned residents of the Adult Shelter. The Care Coordinator is responsible for ensuring that all assigned residents are connected with the agency and community resources that meet their shelter, financial, social service, mental health and physical health needs during the resident’s stay at the shelter.

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SUMMARY: The Care Coordinator for Union Station’s Adult Center provides assessment and case management to assigned residents of the Adult Shelter. The Care Coordinator is responsible for ensuring that all assigned residents are connected with the agency and community resources that meet their shelter, financial, social service, mental health and physical health needs during the resident’s stay at the shelter.

 

DUTIES AND RESPONSIBILITIES:

  • Conduct assessments of each new resident within two business days of admission to determine resident’s need for financial, social, and medical services, and eligibility for services, and the resident’s ability and willingness to access services.
  • Work with assigned residents and applicable partnering agency to develop individual case plans intended to assist residents in establishing and meeting appropriate goals.
  • Provide appropriate support and referrals to assist with the stabilization of health, finances, and permanent housing needs.
  • Maintain accurate and up to date case notes according to Union Station procedures and standards.
  • Conduct assessments to evaluate the resident’s mental health and seek consultation determine the need for psychiatric services; make arrangements for the provision of these services.
  • Help develop community resources in Pasadena needed to meet the needs of the homeless.
  • Work closely with contracted facilities to ensure efficient and appropriate referrals.
  • Assess employability of each resident and refer to Sources, Vocational Rehabilitation or other suitable resources if appropriate.
  • Assist residents who have a history of substance abuse or who are currently abusing drugs or alcohol to develop a plan for maintaining sobriety.
  • Participate in CES case conferencing meetings to coordinate services with other providers.
  • Facilitate transportation for residents to access necessary community resources.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • A bachelor’s degree in Social Work, Psychology, or Sociology AND a minimum of two years of experience in a social services setting.

OR

  • A bachelor’s degree in an unrelated field AND four years of experience in a social service setting.

OR

  • At least seven years of experience in a social services setting AND three years of experience in homeless services.
  • Knowledgeable about transitional and permanent housing resources throughout Los Angeles County.
  • Extensive knowledge of substance abuse and mental health issues with the ability to identify related issues.
  • Knowledge of CHAMPS (DHS/HFH) database a plus.
  • Strong knowledge of case management practices and ability to accurately and clearly document case notes.
  • Possession of a valid CA Driver’s license, access to a reliable car, auto insurance, and an acceptable driving record.
  • Bilingual/Spanish preferred.

 

Union Station Homeless Services is an Equal Opportunity Employer

Apply now