Employment Opportunities

People serving food in homeless shelterOne of the most rewarding ways to get involved with Union Station is to launch your career with us.  If you’re looking for an opportunity to make a difference in your community, we offer a number of job opportunities in client services, fundraising, facilities, and administrative support, among others. We offer staff a friendly work environment and the opportunity to work alongside others who share their dedication, integrity, and passion for our mission.  We support our employees through on-the-job training and professional development opportunities.

Our benefits include paid vacation and holidays, sick and hospital leave, medical, dental, and vision insurance, flexible spending accounts, tuition reimbursement programs, and 403(b) retirement plans.

To apply for a position with us, please complete an online application by clicking on the apply now link following the position description below.

All candidates must complete an online application to be considered for employment. Resumes received by email, mail, or fax will not be considered.

We update this page as positions become available, so if you don’t see something that fits your skill set today, please visit our site again soon.

Thank you for your interest in employment opportunities with Union Station Homeless Services.

The following opportunities are currently open:

CES Housing Navigator Posted September 28, 2017

The CES Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless individuals. The Housing Navigator uses a universal assessment tool to determine vulnerability, assists individuals with collecting documents necessary for housing, and provides linkage to ongoing supportive services. The Housing Navigator will address the individuals’ immediate needs and work to engage them in the housing navigation process. The Housing Navigator is the primary point of contact with program participants and provides screening, triage, crisis intervention, access to bridge housing, and transportation services, with the goal of assisting chronically homeless individuals with moving into permanent housing.

Apply now

SUMMARY:  The CES Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless individuals. The Housing Navigator uses a universal assessment tool to determine vulnerability, assists individuals with collecting documents necessary for housing, and provides linkage to ongoing supportive services. The Housing Navigator will address the individuals’ immediate needs and work to engage them in the housing navigation process. The Housing Navigator is the primary point of contact with program participants and provides screening, triage, crisis intervention, access to bridge housing, and transportation services, with the goal of assisting chronically homeless individuals with moving into permanent housing.

 

DUTIES AND RESPONSIBILITIES:

  • Conducts outreach activities to engage chronically homeless individuals toward pursuing permanent housing options.
  • Receives, assesses and triages referrals from walk-ins and other collaborative partners.
  • Conducts standardized screening and triages chronically homeless individuals.
  • Assists individuals with collecting documents necessary for applying for permanent supportive housing.
  • Attends case conferencing meetings to coordinate services with other providers.
  • Connects individuals to supportive services as needed such as mental health, health, substance abuse, employment, etc.
  • Accurately document services and complete data entry into HMIS database.
  • Provide linkage to mainstream resources, such as DPSS or Social Security Disability.
  • Provide transportation assistance for the purposes of stabilizing the current housing crisis.
  • Conduct follow-up activities to ensure completion of the crisis housing plan.
  • Identify appropriate interventions to address and resolve the homeless status of program participants.
  • Assists individuals with accessing permanent housing opportunities including permanent supportive housing, move-in assistance, shared housing, affordable housing, etc.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree or higher in social work or related field required

OR

Related professional certification, i.e. CADAC, LVN, LPT, AND a minimum of two year professional case management or related experience

OR

A minimum of four years of relevant experience.

  • Experience assisting low and very-low income individuals access affordable housing.
  • Experience working with homeless individuals preferred.
  • Knowledge of transitional and permanent housing resources throughout Los Angeles County.
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others.
  • Current in knowledge of social work practices and principles related to best practice standards.
  • Possess valid California driver’s license and have access to properly registered vehicle.

Apply now

Care Coordinator, Housing for Health Posted October 16, 2017

The Care Coordinator for the Housing for Health (HFH) permanent supportive housing program will assist clients during the lease-up process and will engage tenants to provide supportive services to promote housing retention, community integration, life skills, and improved health and wellness.  Additionally, the Care Coordinator will provide clinical services, within scope of practice, to tenants requesting assistance.

Apply now

SUMMARY:  The Care Coordinator for the Housing for Health (HFH) permanent supportive housing program will assist clients during the lease-up process and will engage tenants to provide supportive services to promote housing retention, community integration, life skills, and improved health and wellness.  Additionally, the Care Coordinator will provide clinical services, within scope of practice, to tenants requesting assistance.

 

DUTIES AND RESPONSIBILITIES: 

  • Accept, screen, and process referrals received from DHS and/or Housing For Health (HFH).
  • Conduct intake and enrollment with eligible clients, including assisting clients with gathering program eligibility documentation, and completing program intake forms.
  • Assist clients with accessing temporary housing until permanent housing is secured.
  • Support clients with the lease-up process, including meeting with property management, reviewing and signing their lease, and obtaining household necessities.
  • Conduct comprehensive bio-psycho-social assessments.
  • Develop individualized collaborative service plans for tenants.
  • Strive to recognize the best in each tenant and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques.
  • Provide tenant engagement by welcoming the tenant to their new community, establishing trust through relationship building, assisting the tenant with understanding the services that are available and supporting tenant with accessing necessary supports and services, and addressing basic needs.
  • Meet with each tenant on regularly scheduled basis and document progress and strength in progress notes.
  • Provide home and field based services as appropriate.
  • Transport tenant as needed to essential appointments that support their wellbeing.
  • Assist tenant with navigating and abiding by their lease obligations.
  • Support tenants with learning and practicing fiscal responsibility.
  • Assist tenant with their physical and mental health needs by providing support and linkage to appropriate services.
  • Coordinate on-site recreational, social and community-building activities, support groups, and educational opportunities.
  • Complete and submit required weekly and monthly program reports.
  • Able to travel to off-site meetings or other activities.

 

MINIMUM QUALIFICATIONS:

  • Master’s degree in Social Work (MSW) or equivalent degree strongly preferred.
  • Bachelor’s degree or CADAC certification required.
  • A minimum of 1 year professional experience in case management or related role working with persons experiencing homelessness required.
  • Experience working with people with mental health, substance use, and/or complex health needs desirable.
  • Bilingual in English/Spanish preferred.
  • Ability to understand the needs of formerly homeless people with disabilities and to develop collaborative goals towards greater self-sufficiency and independence in the greater community.
  • Skilled in use of Microsoft Windows, Microsoft Office (Word, Excel, Access, PowerPoint), and HMIS Homeless Management Information System.
  • Knowledge of the dynamics of chemical dependency, mental disorders and the effects of homelessness and ability to conduct workshops for residents on these subjects.
  • Possess valid California driver’s license and have access to properly registered vehicle.

 

Union Station Homeless Services is an Equal Opportunity Employer

Apply now

On-Call Resident Advisor Posted November 6, 2017

Under the supervision of the Overnight Shelter Manager, the On-Call Resident Advisor is responsible for the shelters at the Adult Center and/or the Family Center. This position supervises resident activities, interacts with residents and staff in a positive and courteous manner, supervises the volunteers, and ensures a safe environment for the residents at those facilities. The On-Call Resident Advisor provides continuity for the case managers in their efforts to assist residents with legal, health, personal, recovery, and other issues.

Apply now

The On-Call Resident Advisor fills open shifts (evenings, nights, and weekends) due to absences by regular staff and is generally expected to be available on short notice if needed.

SUMMARY:  Under the supervision of the Overnight Shelter Manager, the On-Call Resident Advisor is responsible for the shelters at the Adult Center and/or the Family Center. This position supervises resident activities, interacts with residents and staff in a positive and courteous manner, supervises the volunteers, and ensures a safe environment for the residents at those facilities. The On-Call Resident Advisor provides continuity for the case managers in their efforts to assist residents with legal, health, personal, recovery, and other issues.

DUTIES AND RESPONSIBILITIES:

  • Help secure the premises and account for current residents at the beginning of each shift.
  • Document any resident issues in the Weekly Client Information Log noting current state of residents, problems, and any incidents / information of note. Cross-reference with the Client Log sheets. Contact appropriate staff via e-mail if needed to report issues and/or incidents.
  • Maintain accurate resident records and logs, and assist with accurate nightly and monthly reports of the resident’s presence at shelter for reporting purposes. Update Medication Logs as needed.
  • Enter notes into HMIS database system.
  • Review documents with new residents; obtain required signatures. Assemble new resident charts.
  • Upon learning of personal health and welfare needs of the residents, encourage residents to seek any needed assistance from their primary case managers.
  • Provide appropriate crisis intervention to residents in the form of support and/or problem solving.
  • Supervise resident responsibilities to ensure that beds are made properly, items stored, and each resident’s general sleeping area is left neat and clean.
  • Supervise dorm monitors to ensure that their duties are carried out.
  • Ensure that all kitchen duties are completed, kitchen is clean and everything is put away.
  • Provide basic cleaning at assigned site, such as vacuuming, trash removal, etc., before shift ends.
  • Occasionally, will determine the menu, prepare the food, and serve the evening meal.
  • Receive and store donations of food and other items according to procedures.
  • Maintain a positive relationship with volunteers by providing support and supervision as needed.
  • Report building or equipment problems, hazards, etc., to the appropriate administrative staff.
  • Participate in job related training events and attend staff meetings as required by supervisor.

QUALIFICATIONS:

  • Good written and verbal communication skills.
  • Basic computer skills and ability to accurately enter notes into database system.
  • Minimum two years of demonstrated ability to work effectively with adults in an adult setting and/or families with children in a family-oriented facility.
  • Familiarity in understanding and dealing with residents with history of drug and/or mental health related issues. Knowledge of crisis intervention.
  • High school diploma or GED required.

Apply now

Resident Advisor Posted November 6, 2017

Under the supervision of the Overnight Shelter Manager, the Resident Advisor is responsible for the shelters at the Adult Center and/or the Family Center. This position supervises resident activities, interacts with residents and staff in a positive and courteous manner, supervises the volunteers, and ensures a safe environment for the residents at those facilities. The Resident Advisor provides continuity for the case managers in their efforts to assist residents with legal, health, personal, recovery, and other issues.

Apply now

SUMMARY:  Under the supervision of the Overnight Shelter Manager, the Resident Advisor is responsible for the shelters at the Adult Center and/or the Family Center. This position supervises resident activities, interacts with residents and staff in a positive and courteous manner, supervises the volunteers, and ensures a safe environment for the residents at those facilities. The Resident Advisor provides continuity for the case managers in their efforts to assist residents with legal, health, personal, recovery, and other issues.

SCHEDULE:  Wednesday, Thursday, and Saturday: 7 pm – 7:30 am

Due to scheduling constraints, the Overnight Shelter Manager must be notified by 11:00 a.m. if a Resident Advisor cannot serve the shift starting at 3:00 p.m., and no later than 1:00 p.m. for the shifts starting at 6:00 pm and 7:00 pm.

DUTIES AND RESPONSIBILITIES:

  • Help secure the premises and account for current residents at the beginning of each shift.
  • Document any resident issues in the Weekly Client Information Log noting current state of residents, problems, and any incidents / information of note. Cross-reference with the Client Log sheets. Contact appropriate staff via e-mail if needed to report issues and/or incidents.
  • Maintain accurate resident records and logs, and assist with accurate nightly and monthly reports of the resident’s presence at shelter for reporting purposes. Update Medication Logs as needed.
  • Enter notes into HMIS database system.
  • Review documents with new residents; obtain required signatures. Assemble new resident charts.
  • Upon learning of personal health and welfare needs of the residents, encourage residents to seek any needed assistance from their primary case managers.
  • Provide appropriate crisis intervention to residents in the form of support and/or problem solving.
  • Supervise resident responsibilities to ensure that beds are made properly, items stored, and each resident’s general sleeping area is left neat and clean.
  • Supervise dorm monitors to ensure that their duties are carried out.
  • Ensure that all kitchen duties are completed, kitchen is clean and everything is put away.
  • Provide basic cleaning at assigned site, such as vacuuming, trash removal, etc., before shift ends.
  • Occasionally, will determine the menu, prepare the food, and serve the evening meal.
  • Receive and store donations of food and other items according to procedures.
  • Maintain a positive relationship with volunteers by providing support and supervision as needed.
  • Report building or equipment problems, hazards, etc., to the appropriate administrative staff.
  • Participate in job related training events and attend staff meetings as required by supervisor.

QUALIFICATIONS:

  • Good written and verbal communication skills.
  • Basic computer skills and ability to accurately enter notes into database system.
  • Minimum two years of demonstrated ability to work effectively with adults in an adult setting and/or families with children in a family-oriented facility.
  • Familiarity in understanding and dealing with residents with history of drug and/or mental health related issues. Knowledge of crisis intervention.
  • High school diploma or GED required.

Union Station Homeless Services is an Equal Opportunity Employer

Apply now

Director, Human Resources Posted November 6, 2017

 The Director of Human Resources provides leadership for all human resources, facilities maintenance and office management functions of the organization.  This position serves as a liaison between staff, management team and Board to ensure a healthy, productive culture within the organization.  As a member of the senior management team, the Director of Human Resources works directly with the CEO to accomplish the overall goals and objectives of the organization.

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SUMMARY:  The Director of Human Resources provides leadership for all human resources, facilities maintenance and office management functions of the organization.  This position serves as a liaison between staff, management team and Board to ensure a healthy, productive culture within the organization.  As a member of the senior management team, the Director of Human Resources works directly with the CEO to accomplish the overall goals and objectives of the organization.

 

ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following

  • Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to support the accomplishment of the organization’s strategic goals.
  • Regularly review and make recommendations to executive management for improvement of the organization’s policies, procedures and practices on human resources matters.
  • Refine the vision and plan for recruiting, hiring, onboarding, training and retention for all staff.
  • Ensure compliance with federal, state, and local regulations and contractual requirements of funding agencies relating to personnel practices.
  • Plan, direct and supervise all activities relating to the administration of employee benefit programs in a manner that ensures cost-effectiveness, market competitiveness, and internal equity among employees.
  • Negotiate and maintain insurance policies for effective employee benefits and risk management program, including health and dental, disability, liability, and workers’ compensation.
  • Administer compensation program; conduct annual compensation analysis; make recommendations to CEO regarding employee compensation.
  • Oversee and ensure effective handling of building operations, telephone and utility services, maintenance and repair functions at all Union Station facilities.
  • Supervise Facilities Manager in matters pertaining to acquisitions of equipment, janitorial services, and all other building, grounds and equipment maintenance functions necessary to ensure effective operation of Union Station programs and services.
  • Supervise Office Manager in matters related to acquisition and maintenance of phone systems and other office equipment.
  • Develop and administer an effective employee recruitment program in accordance with equal employment and affirmative action policies.
  • Develop and maintain a human resource information system that meets the organization’s human resources information needs.
  • Oversee maintenance and updating of Employee Handbook. Make recommendations for development and improvement of the agency’s human resources policies and procedures.
  • Directly or indirectly supervise the staff of the Human Resources department and encourage ongoing staff development.
  • Direct the maintenance of personnel records for all staff.
  • Collaborate with Director of Finance on operations including, but not limited to benefits, compensation, budgets, and other Human Resources functions which significantly impact the agency’s finance and administration concerns.
  • Serve as staff to the Personnel, Facilities, Safety Committees and other committees as assigned.
  • Prepare and monitor annual budget and expenditures for Human Resources, Facilities, and Administrative functions of the organization.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS

  • Broad general and specific knowledge of the principles, practices and legal considerations of human resources administration.
  • Knowledge of federal and state laws regarding employment law and regulations.
  • Ability to develop long-term plans and programs relating to human resources management.
  • Ability to establish and maintain relationships with staff, directors, and benefit consultants.
  • Bachelor’s degree in Human Resources, Business Administration or related subject. Master’s degree preferred.
  • A minimum of seven years of human resources experience, with at least five years’ management level experience in planning and developing human resources policies and systems.
  • Three years’ experience in staff supervision.
  • PHR or equivalent certification required.

Union Station Homeless Services is an Equal Opportunity Employer

Apply now