Employment Opportunities

People serving food in homeless shelterOne of the most rewarding ways to get involved with Union Station is to launch your career with us.  If you’re looking for an opportunity to make a difference in your community, we offer a number of job opportunities in client services, fundraising, facilities, and administrative support, among others. We offer staff a friendly work environment and the opportunity to work alongside others who share their dedication, integrity, and passion for our mission.  We support our employees through on-the-job training and professional development opportunities.

Our benefits include paid vacation and holidays, sick and hospital leave, medical, dental, and vision insurance, flexible spending accounts, tuition reimbursement programs, and 403(b) retirement plans.

To apply for a position with us, please complete an online application by clicking on the apply now link following the position description below.

All candidates must complete an online application to be considered for employment. Resumes received by email, mail, or fax will not be considered.

We update this page as positions become available, so if you don’t see something that fits your skill set today, please visit our site again soon.

Thank you for your interest in employment opportunities with Union Station Homeless Services.

The following opportunities are currently open:

Housing Navigator, MDT Posted March 28, 2017

The M-DOT (Multidisciplinary Outreach Team) Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless and highly vulnerable individuals. S/he is a member of an interdisciplinary team that will provide services to clients on the streets and in encampments. The Housing Navigator will provide substance abuse counseling services or mental health assessments and interventions (depending on specialty), within scope of practice, to clients in need of assistance. S/he will also address the individuals’ immediate needs and work to engage them in the housing navigation process.

Apply now

Union Station Homeless Services is seeking experienced candidates to fill positions in its recently launched Multi-Disciplinary Outreach Team – a new and innovative street-based outreach program targeting the most vulnerable homeless individuals and families living in the San Gabriel Valley. This team will bring a full range of support and treatment to persons not otherwise engaged in services. Candidates for this team will have experience engaging unsheltered homeless individuals and families with the ultimate goal of moving them into permanent housing.  This clinically oriented team will consist of a mental health specialist, a substance use specialist, a nurse practitioner and a peer advocate in order to support ending the homelessness of the San Gabriel Valley’s most at-risk homeless population.

SUMMARY:  The MDT (Multidisciplinary Team) Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless and highly vulnerable individuals. S/he is a member of an interdisciplinary team that will provide services to clients on the streets and in encampments. The Housing Navigator will provide substance abuse counseling services or mental health assessments and interventions (depending on specialty), within scope of practice, to clients in need of assistance. S/he will also address the individuals’ immediate needs and work to engage them in the housing navigation process.

 

DUTIES AND RESPONSIBILITIES:

  • Conducts outreach activities to engage chronically homeless individuals toward pursuing permanent housing options.
  • Receives, assesses and triages referrals from walk-ins and other collaborative partners.
  • Conducts standardized screening and triages chronically homeless individuals.
  • Assists individuals with collecting documents necessary for applying for permanent supportive housing.
  • Attends case conferencing meetings to coordinate services with other providers.
  • Provides substance abuse counseling and linkage to related resources if indicated, using a harm reduction philosophy as basis for interventions OR provides mental health assessments, counseling, and interventions when indicated, using Recovery Model and Trauma-Informed Care, among other like philosophies as basis for interventions.
  • Connects individuals to other supportive services as needed such as mental health, health, substance abuse, legal, employment, etc.
  • Document services and complete data entry into HMIS database.
  • Provide linkage to mainstream resources, such as DPSS or Social Security Disability.
  • Provide transportation assistance for the purposes of stabilizing the current housing crisis.
  • Conduct follow-up activities to ensure completion of the crisis housing plan.
  • Identify appropriate interventions to address and resolve the homeless status of program participants.
  • Assists individuals with accessing permanent housing opportunities including permanent supportive housing, move-in assistance, shared housing, affordable housing, etc.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Knowledge of emergency housing, transitional and permanent housing resources throughout Los Angeles County.
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others.
  •  Professional substance abuse counseling certification, i.e. CADAC OR certification of mental health specialty including BSW or MSW.
  • Bilingual Spanish preferred
  • 1 year of experience working with homeless individuals, preferably in an outreach/navigation capacity

 

Union Station Homeless Services is an Equal Opportunity Employer

 

Apply now

On-Call Resident Advisor Posted April 13, 2017

Under the supervision of the Overnight Shelter Manager, the On-Call Resident Advisor is responsible for the shelters at the Adult Center and/or the Family Center. This position supervises resident activities, interacts with residents and staff in a positive and courteous manner, supervises the volunteers, and ensures a safe environment for the residents at those facilities. The On-Call Resident Advisor provides continuity for the case managers in their efforts to assist residents with legal, health, personal, recovery, and other issues.

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The On-Call Resident Advisor fills open shifts (evenings, nights, and weekends) due to absences by regular staff and is generally expected to be available on short notice if needed.

SUMMARY:  Under the supervision of the Overnight Shelter Manager, the On-Call Resident Advisor is responsible for the shelters at the Adult Center and/or the Family Center. This position supervises resident activities, interacts with residents and staff in a positive and courteous manner, supervises the volunteers, and ensures a safe environment for the residents at those facilities. The On-Call Resident Advisor provides continuity for the case managers in their efforts to assist residents with legal, health, personal, recovery, and other issues.

DUTIES AND RESPONSIBILITIES:

  • Help secure the premises and account for current residents at the beginning of each shift.
  • Document any resident issues in the Weekly Client Information Log noting current state of residents, problems, and any incidents / information of note. Cross-reference with the Client Log sheets. Contact appropriate staff via e-mail if needed to report issues and/or incidents.
  • Maintain accurate resident records and logs, and assist with accurate nightly and monthly reports of the resident’s presence at shelter for reporting purposes. Update Medication Logs as needed.
  • Enter notes into HMIS database system.
  • Review documents with new residents; obtain required signatures. Assemble new resident charts.
  • Upon learning of personal health and welfare needs of the residents, encourage residents to seek any needed assistance from their primary case managers.
  • Provide appropriate crisis intervention to residents in the form of support and/or problem solving.
  • Supervise resident responsibilities to ensure that beds are made properly, items stored, and each resident’s general sleeping area is left neat and clean.
  • Supervise dorm monitors to ensure that their duties are carried out.
  • Ensure that all kitchen duties are completed, kitchen is clean and everything is put away.
  • Provide basic cleaning at assigned site, such as vacuuming, trash removal, etc., before shift ends.
  • Occasionally, will determine the menu, prepare the food, and serve the evening meal.
  • Receive and store donations of food and other items according to procedures.
  • Maintain a positive relationship with volunteers by providing support and supervision as needed.
  • Report building or equipment problems, hazards, etc., to the appropriate administrative staff.
  • Participate in job related training events and attend staff meetings as required by supervisor.

QUALIFICATIONS:

  • Good written and verbal communication skills.
  • Basic computer skills and ability to accurately enter notes into database system.
  • Minimum two years of demonstrated ability to work effectively with adults in an adult setting and/or families with children in a family-oriented facility.
  • Familiarity in understanding and dealing with residents with history of drug and/or mental health related issues. Knowledge of crisis intervention.
  • High school diploma or GED required.

Apply now

CES Housing Navigator Posted May 3, 2017

The CES Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless individuals. The Housing Navigator uses a universal assessment tool to determine vulnerability, assists individuals with collecting documents necessary for housing, and provides linkage to ongoing supportive services. The Housing Navigator will address the individuals’ immediate needs and work to engage them in the housing navigation process. The Housing Navigator is the primary point of contact with program participants and provides screening, triage, crisis intervention, access to bridge housing, and transportation services, with the goal of assisting chronically homeless individuals with moving into permanent housing.

Apply now

SUMMARY:  The CES Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless individuals. The Housing Navigator uses a universal assessment tool to determine vulnerability, assists individuals with collecting documents necessary for housing, and provides linkage to ongoing supportive services. The Housing Navigator will address the individuals’ immediate needs and work to engage them in the housing navigation process. The Housing Navigator is the primary point of contact with program participants and provides screening, triage, crisis intervention, access to bridge housing, and transportation services, with the goal of assisting chronically homeless individuals with moving into permanent housing.

 

DUTIES AND RESPONSIBILITIES:

  • Conducts outreach activities to engage chronically homeless individuals toward pursuing permanent housing options.
  • Receives, assesses and triages referrals from walk-ins and other collaborative partners.
  • Conducts standardized screening and triages chronically homeless individuals.
  • Assists individuals with collecting documents necessary for applying for permanent supportive housing.
  • Attends case conferencing meetings to coordinate services with other providers.
  • Connects individuals to supportive services as needed such as mental health, health, substance abuse, employment, etc.
  • Accurately document services and complete data entry into HMIS database.
  • Provide linkage to mainstream resources, such as DPSS or Social Security Disability.
  • Provide transportation assistance for the purposes of stabilizing the current housing crisis.
  • Conduct follow-up activities to ensure completion of the crisis housing plan.
  • Identify appropriate interventions to address and resolve the homeless status of program participants.
  • Assists individuals with accessing permanent housing opportunities including permanent supportive housing, move-in assistance, shared housing, affordable housing, etc.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree or higher in social work or related field required

OR

Related professional certification, i.e. CADAC, LVN, LPT, AND a minimum of two year professional case management or related experience

OR

A minimum of four years of relevant experience.

  • Experience assisting low and very-low income individuals access affordable housing.
  • Experience working with homeless individuals preferred.
  • Knowledge of transitional and permanent housing resources throughout Los Angeles County.
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others.
  • Current in knowledge of social work practices and principles related to best practice standards.
  • Possess valid California driver’s license and have access to properly registered vehicle.

Apply now

Care Coordinator, Project HOME (in) STEAD Posted June 30, 2017

The Care Coordinator for the HOME (in) STEAD Permanent Supportive Housing (PSH) Program will accept referrals from local managed healthcare entities, engage program participants, and provide housing navigation/case management services. The Care Coordinator will assist clients during the lease-up process and will engage clients to provide supportive services to promote: housing retention, community integration, life skills, and improved health and wellness.  Additionally, the Care Coordinator will provide clinical services, within scope of practice, to clients requesting assistance.

Apply now

SUMMARY:  The Care Coordinator for the HOME (in) STEAD Permanent Supportive Housing (PSH) Program will accept referrals from local managed healthcare entities, engage program participants, and provide housing navigation/case management services. The Care Coordinator will assist clients during the lease-up process and will engage clients to provide supportive services to promote: housing retention, community integration, life skills, and improved health and wellness.  Additionally, the Care Coordinator will provide clinical services, within scope of practice, to clients requesting assistance.

 

DUTIES AND RESPONSIBILITIES: 

  • Accept, screen, and process referrals received from healthcare agencies.
  • Conduct intake and enrollment with eligible clients, including: assisting clients with gathering program eligibility documentation, and completing program intake forms.
  • Conduct outreach and engagement to referred clients, including in healthcare settings or to individuals living on the streets.
  • Assist clients with accessing temporary housing until permanent housing is secured.
  • Support clients with the lease-up process, including: meeting with property management, reviewing and signing their lease, and obtaining household necessities.
  • Conduct comprehensive bio-psycho-social assessments.
  • Develop individualized collaborative service plans for tenants.
  • Strive to recognize the best in each tenant and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques.
  • Provide tenant engagement by welcoming the tenant to their new community, establishing trust through relationship building, assisting the tenant with understanding the services that are available and supporting tenant with accessing necessary supports and services, and addressing basic needs.
  • Meet with each tenant on regularly scheduled basis and document progress and strength in progress notes.
  • Provide home and field based services as appropriate and transport tenant as needed to essential appointments that support their well-being.
  • Assist tenant with navigating and abiding by their lease obligations.
  • Support tenants with learning and practicing fiscal responsibility.
  • Assist tenant with their physical and mental health needs by providing support and linkage to appropriate services.
  • Coordinate on-site recreational, social and community-building activities; support groups, and educational opportunities.
  • Complete and submit required weekly and monthly program reports.

 

MINIMUM QUALIFICATIONS:

  • MSW degree or California License as RN, LPT, or LVN preferred

or BSW or BA in related field and a minimum 2 years of experience

or Certification or License as a Substance Use Counselor and a minimum 2 years of experience.

  • A minimum of one year experience in working with homeless or very low income individuals.
  • A minimum of one year experience in case management or related role strongly desirable.
  • Ability to understand the needs of formerly homeless people with disabilities and to develop collaborative goals towards greater self-sufficiency and independence in the greater community.
  • Knowledgeable about services for homeless and low income individuals throughout Los Angeles County.
  • Knowledge of the dynamics of chemical dependency, mental disorders and the effects of homelessness.
  • Skilled in use of Microsoft Windows, email, and HMIS Homeless Management Information System (or other electronic health record system).
  • Possess valid California driver’s license and have access to properly registered vehicle.
  • Bi-lingual in Spanish/English preferred.

 

 Union Station Homeless Services is an Equal Opportunity Employer

Apply now

Care Coordinator, Housing and Jobs Collaborative Posted September 21, 2017

The Care Coordinator for the Housing and Jobs Collaborative (HJC) Rapid Rehousing program will assist clients during the lease-up process and will engage tenants to provide supportive services to promote housing sustainability and stability, linkage to employment services and mainstream resources, community integration, and improved health and wellness.  Additionally, the Care Coordinator will provide clinical services, within scope of practice, to tenants requesting assistance.

Apply now

SUMMARY: The Care Coordinator for the Housing and Jobs Collaborative (HJC) Rapid Rehousing program will assist clients during the lease-up process and will engage tenants to provide supportive services to promote housing sustainability and stability, linkage to employment services and mainstream resources, community integration, and improved health and wellness.  Additionally, the Care Coordinator will provide clinical services, within scope of practice, to tenants requesting assistance.

 

ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following

  • Accept, screen, and process referrals received from DHS and/or Housing For Health (HFH), and community partners, including the San Gabriel Valley (SPA 3) Coordinated Entry System (CES).
  • Conduct intake and enrollment with eligible clients, including assisting clients with gathering program eligibility documentation, and completing program intake forms.
  • Assist clients with accessing temporary housing, including shelter, until permanent housing is secured.
  • Support clients with the lease-up process, including meeting with property management, reviewing and signing their lease, and obtaining household necessities.
  • Conduct comprehensive bio-psycho-social assessments.
  • Develop individualized collaborative service plans for tenants.
  • Coordinate with the agency providing rental assistance to locate appropriate permanent housing, and develop and implement a rental assistance plan that includes a step down approach toward the client paying the entirety of their rent.
  • Strive to recognize the best in each tenant and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques.
  • Meet with each tenant on regularly scheduled basis and document progress and strength in progress notes.
  • Provide home and field based services as appropriate.
  • Transport tenant as needed to essential appointments that support their stability and housing retention.
  • Assist tenant with navigating and abiding by their lease obligations.
  • Support tenants with learning and practicing fiscal responsibility.
  • Assist tenant with their physical and mental health needs by providing support and linkage to appropriate services.
  • Complete and submit required weekly and monthly program reports.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Required to have at least one year of experience working with homeless individuals AND have a social work/mental health related bachelor’s degree, or have a minimum of two years of experience providing direct mental health or intensive case management services.
  • Have experience working with clients with employment barriers and/or mental illness, chronic health issues, and substance use disorders.
  • Have expertise in the following areas: homelessness, outreach and engagement strategies, intensive case management services, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
  • Possess valid California driver’s license and have access to properly registered vehicle.
  • Bilingual/Spanish preferred.

 

Union Station is an Equal Opportunity Employer

Apply now

Security Supervisor, Adult Center Posted September 21, 2017

The Security Supervisor supervises the Security Officers at Union Station’s Adult Center.  The Security Supervisor, along with the Security Officers, monitors the facility and patrols the neighborhood in accordance with established requirements, and ensures a safe, welcoming, and secure environment. The Security Supervisor oversees the Adult Center day services program, including the meals and shower programs, and supports program participants with accessing needed resources.

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SUMMARY:  The Security Supervisor supervises the Security Officers at Union Station’s Adult Center.  The Security Supervisor, along with the Security Officers, monitors the facility and patrols the neighborhood in accordance with established requirements, and ensures a safe, welcoming, and secure environment. The Security Supervisor oversees the Adult Center day services program, including the meals and shower programs, and supports program participants with accessing needed resources.

 

SCHEDULE:  Hours can vary and may include some evenings and weekends.  The general schedule is 7:00 am to 3:30 pm M-F.

 

DUTIES AND RESPONSIBILITIES:

  • Maintain a welcoming environment that invites clients to participate in services.
  • Supervise Security Officers and ensure that all duties are performed in accordance with position descriptions, contract agreements and established procedures.
  • Prepare written reports as needed, including incident reports and quarterly RANAP reports.
  • Greet visitors and assist them to access the facility.
  • Notify appropriate staff and law enforcement in situations that threaten the safety of personnel or the security of the building.
  • Advise staff located in other Union Station locations of persons or problems that may affect their safety or working conditions.
  • Maintain visual surveillance of the public areas and maintain order as needed.
  • Prepare and maintain a safe and secure work area.
  • Assist visitors and staff to locate appropriate parking.
  • Regularly walk surrounding neighborhood to help maintain cordial relationships with the neighboring business and non-profit agencies.
  • Ensure the safety of all persons (staff, clients, volunteers, etc.) at the Adult Center.
  • Orient staff, clients, and volunteers to USHS code of conduct and Adult Center rules/schedule.
  • Accept and store safely all donations that arrive after hours or during the weekend.
  • Supervise the GRACE team as they participate in community clean-up activities.
  • Conduct intake assessments and offer referrals to community resources.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Knowledge of person centered approaches to social service, such as the Recovery Model in Mental Health, desirable.
  • Ability to act with diplomacy, flexibility, good judgment and versatility while dealing with people with a history of chronic substance abuse and serious mental illness.
  • Experience working with a diverse population, including varied socio-economic backgrounds, circumstances such as homelessness, mental / physical health challenges, and other diverse needs.
  • A minimum of 1 year experience working in a human services environment.
  • Professional experience providing crowd/people control preferred.
  • Possession of or ability to obtain a valid California Security Guard Card strongly preferred.
  • Experience with staff supervision strongly desirable.
  • Completion of Pro-ACT, Non Violent Crisis Intervention, or similar training desirable.

 

Union Station Homeless Services is an Equal Opportunity Employer

Apply now