Employment Opportunities

People serving food in homeless shelterOne of the most rewarding ways to get involved with Union Station is to launch your career with us.  If you’re looking for an opportunity to make a difference in your community, we offer a number of job opportunities in client services, fundraising, facilities, and administrative support, among others. We offer staff a friendly work environment and the opportunity to work alongside others who share their dedication, integrity, and passion for our mission.  We support our employees through on-the-job training and professional development opportunities.

Our benefits include paid vacation and holidays, sick and hospital leave, medical, dental, and vision insurance, flexible spending accounts, tuition reimbursement programs, and 403(b) retirement plans.

To apply for a position with us, please complete an online application by clicking on the apply now link following the position description below.

All candidates must complete an online application to be considered for employment. Resumes received by email, mail, or fax will not be considered.

We update this page as positions become available, so if you don’t see something that fits your skill set today, please visit our site again soon.

Thank you for your interest in employment opportunities with Union Station Homeless Services.

The following opportunities are currently open:

CES Housing Navigator Posted September 28, 2017

The CES Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless individuals. The Housing Navigator uses a universal assessment tool to determine vulnerability, assists individuals with collecting documents necessary for housing, and provides linkage to ongoing supportive services. The Housing Navigator will address the individuals’ immediate needs and work to engage them in the housing navigation process. The Housing Navigator is the primary point of contact with program participants and provides screening, triage, crisis intervention, access to bridge housing, and transportation services, with the goal of assisting chronically homeless individuals with moving into permanent housing.

Apply now

SUMMARY:  The CES Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless individuals. The Housing Navigator uses a universal assessment tool to determine vulnerability, assists individuals with collecting documents necessary for housing, and provides linkage to ongoing supportive services. The Housing Navigator will address the individuals’ immediate needs and work to engage them in the housing navigation process. The Housing Navigator is the primary point of contact with program participants and provides screening, triage, crisis intervention, access to bridge housing, and transportation services, with the goal of assisting chronically homeless individuals with moving into permanent housing.

 

DUTIES AND RESPONSIBILITIES:

  • Conducts outreach activities to engage chronically homeless individuals toward pursuing permanent housing options.
  • Receives, assesses and triages referrals from walk-ins and other collaborative partners.
  • Conducts standardized screening and triages chronically homeless individuals.
  • Assists individuals with collecting documents necessary for applying for permanent supportive housing.
  • Attends case conferencing meetings to coordinate services with other providers.
  • Connects individuals to supportive services as needed such as mental health, health, substance abuse, employment, etc.
  • Accurately document services and complete data entry into HMIS database.
  • Provide linkage to mainstream resources, such as DPSS or Social Security Disability.
  • Provide transportation assistance for the purposes of stabilizing the current housing crisis.
  • Conduct follow-up activities to ensure completion of the crisis housing plan.
  • Identify appropriate interventions to address and resolve the homeless status of program participants.
  • Assists individuals with accessing permanent housing opportunities including permanent supportive housing, move-in assistance, shared housing, affordable housing, etc.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree or higher in social work or related field required

OR

Related professional certification, i.e. CADAC, LVN, LPT, AND a minimum of two year professional case management or related experience

OR

A minimum of four years of relevant experience.

  • Experience assisting low and very-low income individuals access affordable housing.
  • Experience working with homeless individuals preferred.
  • Knowledge of transitional and permanent housing resources throughout Los Angeles County.
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others.
  • Current in knowledge of social work practices and principles related to best practice standards.
  • Possess valid California driver’s license and have access to properly registered vehicle.

Apply now

On-Call Resident Advisor Posted November 6, 2017

Under the supervision of the Overnight Shelter Manager, the On-Call Resident Advisor is responsible for the shelters at the Adult Center and/or the Family Center. This position supervises resident activities, interacts with residents and staff in a positive and courteous manner, supervises the volunteers, and ensures a safe environment for the residents at those facilities. The On-Call Resident Advisor provides continuity for the case managers in their efforts to assist residents with legal, health, personal, recovery, and other issues.

Apply now

The On-Call Resident Advisor fills open shifts (evenings, nights, and weekends) due to absences by regular staff and is generally expected to be available on short notice if needed.

SUMMARY:  Under the supervision of the Overnight Shelter Manager, the On-Call Resident Advisor is responsible for the shelters at the Adult Center and/or the Family Center. This position supervises resident activities, interacts with residents and staff in a positive and courteous manner, supervises the volunteers, and ensures a safe environment for the residents at those facilities. The On-Call Resident Advisor provides continuity for the case managers in their efforts to assist residents with legal, health, personal, recovery, and other issues.

DUTIES AND RESPONSIBILITIES:

  • Help secure the premises and account for current residents at the beginning of each shift.
  • Document any resident issues in the Weekly Client Information Log noting current state of residents, problems, and any incidents / information of note. Cross-reference with the Client Log sheets. Contact appropriate staff via e-mail if needed to report issues and/or incidents.
  • Maintain accurate resident records and logs, and assist with accurate nightly and monthly reports of the resident’s presence at shelter for reporting purposes. Update Medication Logs as needed.
  • Enter notes into HMIS database system.
  • Review documents with new residents; obtain required signatures. Assemble new resident charts.
  • Upon learning of personal health and welfare needs of the residents, encourage residents to seek any needed assistance from their primary case managers.
  • Provide appropriate crisis intervention to residents in the form of support and/or problem solving.
  • Supervise resident responsibilities to ensure that beds are made properly, items stored, and each resident’s general sleeping area is left neat and clean.
  • Supervise dorm monitors to ensure that their duties are carried out.
  • Ensure that all kitchen duties are completed, kitchen is clean and everything is put away.
  • Provide basic cleaning at assigned site, such as vacuuming, trash removal, etc., before shift ends.
  • Occasionally, will determine the menu, prepare the food, and serve the evening meal.
  • Receive and store donations of food and other items according to procedures.
  • Maintain a positive relationship with volunteers by providing support and supervision as needed.
  • Report building or equipment problems, hazards, etc., to the appropriate administrative staff.
  • Participate in job related training events and attend staff meetings as required by supervisor.

QUALIFICATIONS:

  • Good written and verbal communication skills.
  • Basic computer skills and ability to accurately enter notes into database system.
  • Minimum two years of demonstrated ability to work effectively with adults in an adult setting and/or families with children in a family-oriented facility.
  • Familiarity in understanding and dealing with residents with history of drug and/or mental health related issues. Knowledge of crisis intervention.
  • High school diploma or GED required.

Apply now

Director, Human Resources Posted November 6, 2017

 The Director of Human Resources provides leadership for all human resources, facilities maintenance and office management functions of the organization.  This position serves as a liaison between staff, management team and Board to ensure a healthy, productive culture within the organization.  As a member of the senior management team, the Director of Human Resources works directly with the CEO to accomplish the overall goals and objectives of the organization.

Apply now

SUMMARY:  The Director of Human Resources provides leadership for all human resources, facilities maintenance and office management functions of the organization.  This position serves as a liaison between staff, management team and Board to ensure a healthy, productive culture within the organization.  As a member of the senior management team, the Director of Human Resources works directly with the CEO to accomplish the overall goals and objectives of the organization.

 

ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following

  • Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to support the accomplishment of the organization’s strategic goals.
  • Regularly review and make recommendations to executive management for improvement of the organization’s policies, procedures and practices on human resources matters.
  • Refine the vision and plan for recruiting, hiring, onboarding, training and retention for all staff.
  • Ensure compliance with federal, state, and local regulations and contractual requirements of funding agencies relating to personnel practices.
  • Plan, direct and supervise all activities relating to the administration of employee benefit programs in a manner that ensures cost-effectiveness, market competitiveness, and internal equity among employees.
  • Negotiate and maintain insurance policies for effective employee benefits and risk management program, including health and dental, disability, liability, and workers’ compensation.
  • Administer compensation program; conduct annual compensation analysis; make recommendations to CEO regarding employee compensation.
  • Oversee and ensure effective handling of building operations, telephone and utility services, maintenance and repair functions at all Union Station facilities.
  • Supervise Facilities Manager in matters pertaining to acquisitions of equipment, janitorial services, and all other building, grounds and equipment maintenance functions necessary to ensure effective operation of Union Station programs and services.
  • Supervise Office Manager in matters related to acquisition and maintenance of phone systems and other office equipment.
  • Develop and administer an effective employee recruitment program in accordance with equal employment and affirmative action policies.
  • Develop and maintain a human resource information system that meets the organization’s human resources information needs.
  • Oversee maintenance and updating of Employee Handbook. Make recommendations for development and improvement of the agency’s human resources policies and procedures.
  • Directly or indirectly supervise the staff of the Human Resources department and encourage ongoing staff development.
  • Direct the maintenance of personnel records for all staff.
  • Collaborate with Director of Finance on operations including, but not limited to benefits, compensation, budgets, and other Human Resources functions which significantly impact the agency’s finance and administration concerns.
  • Serve as staff to the Personnel, Facilities, Safety Committees and other committees as assigned.
  • Prepare and monitor annual budget and expenditures for Human Resources, Facilities, and Administrative functions of the organization.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS

  • Broad general and specific knowledge of the principles, practices and legal considerations of human resources administration.
  • Knowledge of federal and state laws regarding employment law and regulations.
  • Ability to develop long-term plans and programs relating to human resources management.
  • Ability to establish and maintain relationships with staff, directors, and benefit consultants.
  • Bachelor’s degree in Human Resources, Business Administration or related subject. Master’s degree preferred.
  • A minimum of seven years of human resources experience, with at least five years’ management level experience in planning and developing human resources policies and systems.
  • Three years’ experience in staff supervision.
  • PHR or equivalent certification required.

Union Station Homeless Services is an Equal Opportunity Employer

Apply now

Job Developer (Employment Specialist) Posted November 20, 2017

The Job Developer assists candidates with employment barriers in securing stable employment.  The Job Developer initiates and maintains ongoing personal contacts with a variety of business and industry representatives and job placement/training agencies to promote participant placement; makes cold calls to potential employers; and provides job placement and retention services.

Apply now

SUMMARY: The Job Developer assists candidates with employment barriers in securing stable employment.  The Job Developer initiates and maintains ongoing personal contacts with a variety of business and industry representatives and job placement/training agencies to promote participant placement; makes cold calls to potential employers; and provides job placement and retention services.

 

DUTIES AND RESPONSIBILITIES, but are not limited to the following

  • Focus job placement efforts on a group of up to 45 job seekers at a time. Meet established placement and retention goals.
  • Teach workshops composed of 10 – 15 candidates designed to enhance career development.
  • Assist in the integration of new employees into the work environment through natural supports.
  • Train candidates in effective job search methods and develop resumes, cover letters, and scripts.
  • Identify potential employers with a focus of developing employment opportunities for program participants.
  • Identify specific job openings by contacting employers and collecting information detailing qualifications and work site requirements to ensure success on the job.
  • Collect data from employers related to job orders including job requirements and skills; match job skills with applicant qualifications; refer qualified applicants to employers
  • Arrange interviews; provide labor market and community resource information.
  • Transport participants to interviews, job fairs, and other organizations.
  • Consult with job sites to identify and modify barriers, negotiate job carving, analyze sites and other job accommodations.
  • Provide extra needed assistance in learning how to do well in a new job including information about commuting to work, getting oriented to the worksite, understanding performance expectations and compensation.
  • Follow up with employers and new employees providing help to fine tune performance issues and concerns, and coordinate any additional services required.
  • Provide support on or off the job to improve and maintain job performance and support success in keeping the job.
  • Prepare documentation, forms and reports related to placement activities; track participant activity and progress data.
  • Attend and participate in team meetings, staff training sessions and all-staff meetings as scheduled.
  • Open and close Sources on assigned days.
  • Other duties as assigned by Manager, Career Development.

 

MINIMUM QUALIFICATIONS:

  • Understanding of basic businesses operations, especially hiring processes.
  • Strong knowledge of job search resources including Internet and other media.
  • Excellent verbal and written communication skills.
  • Good public speaking skills; ability to make effective presentations to clients, businesses, and community partners.
  • Current California driver’s license and access to vehicle with proof of insurance.
  • Knowledge of the homeless population, substance abuse and mental health preferred.
  • BA degree in Vocational Rehabilitation Services or a related field strongly preferred.
  • Minimum of one year of experience in job development, sales, or employment case management.

 

  • Union Station Homeless Services is an Equal Opportunity Employer

 

Apply now

Peer Housing Navigator, MDT Posted November 29, 2017

The Peer Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless and highly vulnerable individuals. The Peer Housing Navigator is a member the MDT (Multidisciplinary Team) that will provide services to clients on the streets and in encampments. S/he brings their lived experience to the clients and the team. S/he will address the individuals’ immediate needs and work to engage them in the housing navigation process.

Apply now

SUMMARY: The Peer Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless and highly vulnerable individuals. The Peer Housing Navigator is a member the MDT (Multidisciplinary Team) that will provide services to clients on the streets and in encampments. S/he brings their lived experience to the clients and the team. S/he will address the individuals’ immediate needs and work to engage them in the housing navigation process.

 

DUTIES AND RESPONSIBILITIES:

  • Conducts outreach activities to engage chronically homeless individuals toward pursuing permanent housing options.
  • Receives, assesses and triages referrals from walk-ins and other collaborative partners.
  • Conducts standardized screening and triages chronically homeless individuals.
  • Assists individuals with collecting documents necessary for applying for permanent supportive housing.
  • Attends case conferencing meetings to coordinate services with other providers.
  • Connects individuals to supportive services as needed such as mental health, health, substance abuse, employment, etc.
  • Document services and complete data entry into HMIS database.
  • Provide linkage to mainstream resources, such as DPSS or Social Security Disability.
  • Provide transportation assistance for the purposes of stabilizing the current housing crisis.
  • Conduct follow-up activities to ensure completion of the crisis housing plan.
  • Identify appropriate interventions to address and resolve the homeless status of program participants.
  • Assists individuals with accessing permanent housing opportunities including permanent supportive housing, move-in assistance, shared housing, affordable housing, etc.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Knowledge of emergency housing, transitional and permanent housing resources throughout Los Angeles County preferred.
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others preferred.
  • Possess valid California driver’s license and have access to properly registered vehicle preferred.
  • Prior experience with being homeless.
  • Completion of a peer case manager or peer advocacy program preferred.

 

 

 

 

 Union Station Homeless Services is an Equal Opportunity Employer

Apply now

Housing Navigator, MDT Posted November 29, 2017

The MDT (Multidisciplinary Team) Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless and highly vulnerable individuals. S/he is a member of an interdisciplinary team that will provide services to clients on the streets and in encampments. The Housing Navigator will provide substance abuse counseling services or mental health assessments and interventions (depending on specialty), within scope of practice, to clients in need of assistance. S/he will also address the individuals’ immediate needs and work to engage them in the housing navigation process.

Apply now

SUMMARY:  The MDT (Multidisciplinary Team) Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless and highly vulnerable individuals. S/he is a member of an interdisciplinary team that will provide services to clients on the streets and in encampments. The Housing Navigator will provide substance abuse counseling services or mental health assessments and interventions (depending on specialty), within scope of practice, to clients in need of assistance. S/he will also address the individuals’ immediate needs and work to engage them in the housing navigation process.

 

DUTIES AND RESPONSIBILITIES:

  • Conducts outreach activities to engage chronically homeless individuals toward pursuing permanent housing options.
  • Receives, assesses and triages referrals from walk-ins and other collaborative partners.
  • Conducts standardized screening and triages chronically homeless individuals.
  • Assists individuals with collecting documents necessary for applying for permanent supportive housing.
  • Attends case conferencing meetings to coordinate services with other providers.
  • Provides substance abuse counseling and linkage to related resources if indicated, using a harm reduction philosophy as basis for interventions

OR

Provides mental health assessments, counseling, and interventions when indicated, using Recovery Model and Trauma-Informed Care, among other like philosophies as basis for interventions.

  • Connects individuals to other supportive services as needed such as mental health, health, substance abuse, legal, employment, etc.
  • Document services and complete data entry into HMIS database.
  • Provide linkage to mainstream resources, such as DPSS or Social Security Disability.
  • Provide transportation assistance for the purposes of stabilizing the current housing crisis.
  • Conduct follow-up activities to ensure completion of the crisis housing plan.
  • Identify appropriate interventions to address and resolve the homeless status of program participants.
  • Assists individuals with accessing permanent housing opportunities including permanent supportive housing, move-in assistance, shared housing, affordable housing, etc.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Knowledge of emergency housing, transitional and permanent housing resources throughout Los Angeles County.
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others.
  • Professional substance abuse counseling certification, i.e. CADAC OR certification of mental health specialty including BSW or MSW.
  • Bilingual Spanish preferred
  • 1 year of experience working with homeless individuals, preferably in an outreach/navigation capacity

 

 

 

Union Station Homeless Services is an Equal Opportunity Employer

Apply now

Lead Housing Navigator, MDT Posted November 29, 2017

The Lead Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless and highly vulnerable individuals. The Lead Housing Navigator is a member of MDT (Multidisciplinary Team) that will provide services to clients on the streets and in encampments. S/he will provide clinical services, within scope of practice, to clients in need of assistance. S/he will provide clinical support to the interdisciplinary team, within scope of practice. S/he will have a leadership role within the team and will provide oversight of the day to day program activities.

Apply now

SUMMARY:  The Lead Housing Navigator conducts outreach and housing navigation activities with a focus on chronically homeless and highly vulnerable individuals. The Lead Housing Navigator is a member of MDT (Multidisciplinary Team) that will provide services to clients on the streets and in encampments. S/he will provide clinical services, within scope of practice, to clients in need of assistance. S/he will provide clinical support to the interdisciplinary team, within scope of practice. S/he will have a leadership role within the team and will provide oversight of the day to day program activities.

 

DUTIES AND RESPONSIBILITIES:

  • Conducts outreach activities as part of an interdisciplinary team to engage chronically homeless individuals toward pursuing permanent housing options.
  • Receives, assesses and triages referrals from CES team members and community partners.
  • Conducts standardized screening and triages chronically homeless individuals along with the interdisciplinary team.
  • Assists individuals with collecting documents necessary for applying for permanent supportive housing.
  • Provides day to day oversight of program activities as well as day to day supervision of program staff.
  • Provides clinical supervision of staff working in Navigation and mental health specialty capacities.
  • Attends case conferencing meetings to coordinate services with other providers.
  • Connects individuals to supportive services as needed such as mental health, health, substance abuse, employment, etc.
  • Documents services and completes data entry into HMIS database.
  • Provides linkages to mainstream resources, such as DPSS or Social Security Disability.
  • Provides transportation assistance for the purposes of stabilizing the current housing crisis.
  • Conducts follow-up activities to ensure completion of the crisis services and housing plan.
  • Identifies appropriate interventions to address and resolve the homeless status of program participants.
  • Assists individuals with accessing permanent housing opportunities including permanent supportive housing, move-in assistance, shared housing, affordable housing, etc.
  • In conjunction with the Regional Coordinator, facilitates weekly case conferencing/team meetings.
  • Manages and tracks new referrals and ensures timely outreach.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Knowledge of transitional and permanent housing resources throughout Los Angeles County.
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others.
  • Current knowledge of social work practices and principles related to best practice standards.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to accurately enter client data and notes in HMIS Homeless Management Information System.
  • Possess valid California driver’s license and have access to properly registered vehicle.
  • MSW, MFT or Master’s in Psychology.
  • Bilingual Spanish preferred
  • Experience assisting low and very-low income individuals access affordable housing.
  • Minimum of 3 years of experience working with homeless individuals.

 

 

 

Union Station Homeless Services is an Equal Opportunity Employer

Apply now

Care Coordinator, Housing for Health Posted November 30, 2017

The Care Coordinator for the Housing for Health (HFH) permanent supportive housing program will assist clients during the lease-up process and will engage tenants to provide supportive services to promote housing retention, community integration, life skills, and improved health and wellness.  Additionally, the Care Coordinator will provide clinical services, within scope of practice, to tenants requesting assistance.

Apply now

SUMMARY:  The Care Coordinator for the Housing for Health (HFH) permanent supportive housing program will assist clients during the lease-up process and will engage tenants to provide supportive services to promote housing retention, community integration, life skills, and improved health and wellness.  Additionally, the Care Coordinator will provide clinical services, within scope of practice, to tenants requesting assistance.

 

DUTIES AND RESPONSIBILITIES: 

  • Accept, screen, and process referrals received from DHS and/or Housing For Health (HFH).
  • Conduct intake and enrollment with eligible clients, including assisting clients with gathering program eligibility documentation, and completing program intake forms.
  • Assist clients with accessing temporary housing until permanent housing is secured.
  • Support clients with the lease-up process, including meeting with property management, reviewing and signing their lease, and obtaining household necessities.
  • Conduct comprehensive bio-psycho-social assessments.
  • Develop individualized collaborative service plans for tenants.
  • Strive to recognize the best in each tenant and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques.
  • Provide tenant engagement by welcoming the tenant to their new community, establishing trust through relationship building, assisting the tenant with understanding the services that are available and supporting tenant with accessing necessary supports and services, and addressing basic needs.
  • Meet with each tenant on regularly scheduled basis and document progress and strength in progress notes.
  • Provide home and field based services as appropriate.
  • Transport tenant as needed to essential appointments that support their wellbeing.
  • Assist tenant with navigating and abiding by their lease obligations.
  • Support tenants with learning and practicing fiscal responsibility.
  • Assist tenant with their physical and mental health needs by providing support and linkage to appropriate services.
  • Coordinate on-site recreational, social and community-building activities, support groups, and educational opportunities.
  • Complete and submit required weekly and monthly program reports.
  • Able to travel to off-site meetings or other activities.

 

MINIMUM QUALIFICATIONS:

  • Master’s degree in Social Work (MSW) or equivalent degree strongly preferred.
  • Bachelor’s degree or CADAC certification required.
  • A minimum of 1 year professional experience in case management or related role working with persons experiencing homelessness required.
  • Experience working with people with mental health, substance use, and/or complex health needs desirable.
  • Bilingual in English/Spanish preferred.
  • Ability to understand the needs of formerly homeless people with disabilities and to develop collaborative goals towards greater self-sufficiency and independence in the greater community.
  • Skilled in use of Microsoft Windows, Microsoft Office (Word, Excel, Access, PowerPoint), and HMIS Homeless Management Information System.
  • Knowledge of the dynamics of chemical dependency, mental disorders and the effects of homelessness and ability to conduct workshops for residents on these subjects.
  • Possess valid California driver’s license and have access to properly registered vehicle.

 

Union Station Homeless Services is an Equal Opportunity Employer

Apply now

Care Coordinator Posted December 5, 2017

The Care Coordinator will engage, assess, and assist eligible clients with the housing navigation, including the lease-up process. The Care Coordinator will pro-actively meet with clients to provide supportive services to promote: housing retention, community integration, life skills, and improved health and wellness.

Apply now

SUMMARY:  The Care Coordinator will engage, assess, and assist eligible clients with the housing navigation, including the lease-up process. The Care Coordinator will pro-actively meet with clients to provide supportive services to promote: housing retention, community integration, life skills, and improved health and wellness.

 

DUTIES AND RESPONSIBILITIES: 

  • Accept, screen, and process referrals received from CES (Coordinated Entry System).
  • Conduct intake and enrollment with eligible clients, including: assisting clients with gathering program eligibility documentation, and completing program intake forms.
  • Assist clients with accessing temporary housing until permanent housing is secured.
  • Support clients with the lease-up process, including: meeting with property management, reviewing and signing their lease, and obtaining household necessities.
  • Develop individualized collaborative service plans with clients.
  • Strive to recognize the best in each client and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques.
  • Provide client engagement by welcoming the client to their new community, establishing trust through relationship building, assisting the client with understanding the services that are available and supporting client with accessing necessary supports and services, and addressing basic needs.
  • Meet with each client on regularly scheduled basis and document progress and strength in progress notes.
  • Provide home and field based services as appropriate and transport client as needed to essential appointments that support their wellbeing.
  • Assist client with navigating and abiding by their lease obligations.
  • Support clients with learning and practicing fiscal responsibility.
  • Assist client with their physical and mental health needs by providing support and linkage to appropriate services.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree in human services or related field preferred.
  • Two years of experience in working/volunteering with homeless or very low income individuals.
  • Two years of experience in case management or related role strongly desirable.
  • Knowledge surrounding poverty, homelessness and social factors involved.
  • Knowledgeable about services for homeless and low income individuals throughout Los Angeles County.
  • Knowledge of the dynamics of chemical dependency, mental disorders and the effects of homelessness.
  • Skilled in use of Microsoft Windows, Microsoft and HMIS Homeless Management Information System.
  • Possess valid California driver’s license and have access to properly registered vehicle.
  • Ability to speak Spanish fluently preferred.

Union Station Homeless Services is an Equal Opportunity Employer

Apply now

Volunteer Coordinator Posted December 5, 2017

 The Volunteer Coordinator is responsible for helping oversee volunteer placement, supervision and communication with approximately 3,000 volunteers serving Union Station Homeless Services. This position provides database management, program coordination, reporting and assisting in accurate and timely administrative and clerical support for Volunteer and Community Programs, interdepartmental needs as well as for the annual Holiday Dinners.

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SUMMARY: The Volunteer Coordinator is responsible for helping oversee volunteer placement, supervision and communication with approximately 3,000 volunteers serving Union Station Homeless Services. This position provides database management, program coordination, reporting and assisting in accurate and timely administrative and clerical support for Volunteer and Community Programs, interdepartmental needs as well as for the annual Holiday Dinners.

 

SCHEDULE: Monday through Friday, 9:00 am to 3:00 pm with occasional evenings. Must be available to work the day before, the day of, and the day after Thanksgiving and Christmas.

 

DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

Programs:

  • Ongoing accurate organization, volunteer orientation and placement, administration, record-keeping, reporting and scheduling.
  • Manage general communication with volunteers and VCP related committees.
  • Help to coordinate large and small special events for VCP and other departments.
  • Oversee other volunteer-based programs as they arise.
  • Oversee social media for the department and related committees.
  • Represent the USHS Speakers Bureau by presenting at service fairs, other institutions and providing tours of USHS facilities for prospective volunteer and other groups.

 

Volunteer Management:

  • In conjunction with the Director of Volunteer and Community Programs, train and lead all volunteers through USHS Orientation.
  • Assist in creating assignments and project opportunities for individuals and groups.
  • Assist in managing the tracking, placement and progress of volunteers into positions.
  • Maintain and manage the volunteer database to ensure accuracy.
  • Maintain accurate minutes, rosters, and agendas for meetings of Committees overseen by Volunteer & Community Programs.
  • Maintain calendars for Volunteer & Community Programs and USHS community meal programs.
  • Maintain the volunteer sections of the USHS website for accuracy and timeliness.
  • Develop and send out monthly volunteer e-blast.

 

Reporting:

  • Maintain, produce and distribute department volunteer tracking hour forms and contact rosters. Obtain completed monthly tracking forms from each department.
  • Create and produce monthly Batch Reports, Board Reports, and Volunteer Rosters.
  • Prepare reports as requested by supervisor and other departments.

 

Other Functions:

  • Assist in writing letters, memos, and forms and performing additional clerical duties for all Volunteer and Community Programs.
  • Maintain confidentiality of privileged and sensitive personnel and volunteer related material.
  • Represent the department and organization at public events.
  • Coordinate interviews with volunteer applicants.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • AA degree or equivalent experience; BA preferred.
  • At least two years of experience providing administrative support or volunteer coordination, preferably in a non-profit setting.
  • Past experience as a volunteer preferred.
  • Past experience organizing and supervising large events preferred.
  • Strong public speaking skills.
  • Familiarity with social media, including Word Press, Facebook, Twitter, Pinterest, and Instagram.
  • Proficient in using Volgistics database system.
  • Must be a conscientious self-starter, with excellent attention to detail, high level of concentration, and ability to coordinate multiple projects and deadlines with minimum supervision.
  • Knowledge and enthusiasm about volunteerism and its trends.

Union Station Homeless Services is an Equal Opportunity Employer

 

Apply now

Contract Compliance Manager Posted December 7, 2017

Under supervision of the Director of Contracts and Compliance (DCC), the Contract Compliance Manager will perform a variety of contractual, financial, and general business tasks to assist in the management of all matters relating to government and non-government agreements. The Contract Compliance Manager will be responsible for the oversight of the Contract and Compliance Department in the absence of the department Director.

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SUMMARY: Under supervision of the Director of Contracts and Compliance (DCC), the Contract Compliance Manager will perform a variety of contractual, financial, and general business tasks to assist in the management of all matters relating to government and non-government agreements. The Contract Compliance Manager will be responsible for the oversight of the Contract and Compliance Department in the absence of the department Director.

 

DUTIES AND RESPONSIBILITIES, but are not limited to the following

  • Review all assigned contracts and prepare written contract summary for stake holders prior to execution of the agreements.
  • Schedule and lead meetings related to contract compliance for assigned contracts.
  • Enter contractual data into database, assign committed tasks, summarize program budgets, and monitor the completion of contractual commitments.
  • In collaboration with the Chief Program Officer, assist with the preparation of program-related budgets and proposals, including Request for Proposals (RFP), amendments, and other related functions, ensuring the agency’s ability to meet financial and programmatic requirements.
  • Assists with audits and various reviews as needed.
  • Assist with the preparation of contractual budget proposals and mid-term modifications, as needed.
  • Assist with contract monitoring, prepare required schedules as needed, draft monitoring responses, and follow up on documented Actions Plans for all audit findings.
  • Liaise with grantors to establish and maintain good relations.
  • Track and monitor all MOU and Match agreements; assist in preparation as needed.
  • Conduct internal Compliance Audits which follows best practices, regulations, our policies and procedures.
  • In collaboration with the Finance/Accounting Department, assists with analyzing monthly financial activities and explains variances from budget to actual on a monthly basis.
  • Assist with execution of subcontractor agreements.  This includes identifying necessary prime agreement terms that must be included in subcontractor agreements, drafting contracts and statement of work, reviewing subcontractor insurance certificates for compliance, developing billing templates and procedures.
  • Provide training for subcontractors on policy and procedures for billing and contract compliance.
  • Communicate with grantors and subcontractors regarding program changes, financial matters, budget modifications, addendums, extensions, non-compliance and renewals.
  • Perform external subcontractor monitoring as required by prime funding agreements.
  • Develop/Execute a corrective action protocol for contractors that are in non-compliance.
  • Assist in the preparation of the Agency Budget as needed.
  • Prepare staffing allocation worksheets, assist with updating Master Funding schedules, and participate in the revenue projection process.
  • Under the guidance of the Director, Contracts & Compliance plans and executes one-time and on-going, complex projects within time and/or other constraints.
  • Create agency tracking system for all contractual compliance and outcomes.
  • Prepare and update contract compliance policy and procedure manual.
  • Ensure accuracy and regulatory compliance with government guidelines and laws.
  • Engage in continuous knowledge development regarding rules, regulations, best practices, tools, techniques and performance standards.
  • Attend webinars, collaboration meetings, and trainings related to contractual subject matter.
  • Stay abreast of federal, state, and local government legislation and programs and advise management of their impact.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Knowledge of GAAP and OMB Circular guidelines preferred.
  • Practical knowledge and application of auditing standards, procedures, laws, rules and regulations.
  • High attention to detail and excellent analytical skills.
  • Bachelor’s Degree required; degree in Business, Accounting or Finance preferred.
  • Two years of contract development, contract management or related experience.
  • Minimum 5 years of experience in business setting working with contracts, program funding and/or finance.
  • Experience working with auditors.
  • 5 to 7 years of progressively responsible, management-level supervisory experience in financial administration for non-profit organizations, or an equivalent combination of education and experience.

 

 

Union Station Homeless Services is an Equal Opportunity Employer

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Housing Navigator, MDT (Public Facilities) Posted December 28, 2017

The County Department Housing Navigator conducts outreach and housing navigation, with a specific focus on County-operated lands and facilities (e.g., County Libraries, Parks, Public Works facilities and Metropolitan Transportation Authority stations.) The County Department Housing Navigator uses a universal assessment tool to determine vulnerability, and provides linkage to housing and supportive services. The County Department Housing Navigator addresses the individuals’ immediate needs and works to engage them in the housing navigation process, with the goal of assisting homeless individuals with moving into permanent housing.

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SUMMARY:  The County Department Housing Navigator conducts outreach and housing navigation, with a specific focus on County-operated lands and facilities (e.g., County Libraries, Parks, Public Works facilities and Metropolitan Transportation Authority stations.) The County Department Housing Navigator uses a universal assessment tool to determine vulnerability, and provides linkage to housing and supportive services. The County Department Housing Navigator addresses the individuals’ immediate needs and works to engage them in the housing navigation process, with the goal of assisting homeless individuals with moving into permanent housing.

 

DUTIES AND RESPONSIBILITIES:

  • Conducts outreach activities in County Departments and Public Spaces to engage homeless individuals and support them in pursuing permanent housing options.
  • Receives, assesses and triages referrals from collaborative partners.
  • Conducts standardized screening and triages chronically homeless individuals.
  • Assists individuals with collecting documents necessary for applying for permanent supportive housing.
  • Attends case conferencing meetings to coordinate services with other providers.
  • Connects individuals to supportive services as needed such as mental health, medical care, substance abuse, employment, etc.
  • Documents services and completes data entry into HMIS database.
  • Provides linkage to mainstream resources, such as DPSS or Social Security Disability.
  • Provides transportation assistance.
  • Conducts follow-up activities to ensure completion of the housing plan.
  • Identifies appropriate interventions to address and resolve the homeless status of program participants.
  • Assists individuals with accessing permanent housing opportunities including permanent supportive housing, move-in assistance, shared housing, affordable housing, etc.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree or higher in social work or related field required

OR

  • Related professional certification, i.e. CADAC, LVN, LPT, AND a minimum of two years professional case management or related experience

OR

  • A minimum of two years of relevant experience.

AND

  • Experience assisting low and very-low income individuals access affordable housing preferred.
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others.
  • Possess valid California driver’s license and have access to properly registered vehicle.

 

Union Station Homeless Services is an Equal Opportunity Employer

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Program Manager, MDT Posted December 28, 2017

The Multidisciplinary Team (MDT) Program Manager (Program Manager, MDT) will lead outreach activities throughout the San Gabriel Valley, with a focus on chronically homeless and highly vulnerable individuals. The Program Manager oversees three multidisciplinary teams that will provide services on the streets and in encampments. He/she will provide clinical support to the teams, within scope of practice, and provide oversight of the teams and day to day program activities.

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SUMMARY:  The Multidisciplinary Team (MDT) Program Manager (Program Manager, MDT) will lead outreach activities throughout the San Gabriel Valley, with a focus on chronically homeless and highly vulnerable individuals. The Program Manager oversees three multidisciplinary teams that will provide services on the streets and in encampments. He/she will provide clinical support to the teams, within scope of practice, and provide oversight of the teams and day to day program activities.

 

DUTIES AND RESPONSIBILITIES:

  • Provide supervision to USHS MDT team staff.
  • Ensure linkage of program participants to available Housing Navigators.
  • Facilitate the usage of a universal assessment tool to determine vulnerability, assist individuals with collecting documents necessary for housing, and provide linkage to ongoing supportive services.
  • Lead team meetings.
  • Identify appropriate interventions to address and resolve the homeless status of program participants.
  • Oversee documentation of individual’s progress in achieving identified goals in HMIS.
  • Ensure follow-up contact with each individual takes place to support progress toward housing.
  • Support Housing Navigators with collecting documents necessary for applying for permanent supportive housing.
  • As needed, provide transportation assistance to program participants, for the purpose of meeting their housing goals.
  • Identify and maintain an inventory of housing resources for homeless individuals.
  • Establish and maintain effective working relationships with partner agencies, housing providers, and related resources.
  • Coordinate with the Housing Matcher to support the process of matching individuals experiencing homelessness to viable permanent housing resources.
  • Provide linkage to mainstream resources, such as DPSS or Social Security Disability.
  • Coordinate connections and develop referral networks for individuals and families to supportive services, such as: mental health, medical care, substance abuse, employment, etc.
  • Coordinate regional outreach efforts and establish local access and assessment points.
  • Monitor program data, documentation of services, and progress toward outcomes.
  • Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • MSW, MFT or Master’s in Psychology required.
  • Bilingual Spanish preferred.
  • Experience assisting low and very-low income individuals access affordable housing.
  • Minimum of 2 years of experience working with homeless individuals.
  • Knowledge of transitional, crisis and permanent housing resources throughout Los Angeles County; knowledge of housing issues in San Gabriel Valley preferred.
  • Knowledge of HUD guidelines and experience working with subsidized housing programs such as HCVP, Section 8, Shelter Plus Care, CoC Rental Assistance, and others.

Union Station Homeless Services is an Equal Opportunity Employer

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